Erin Suazo

Erin Suazo brings over 21 years of dedicated experience as a personable and warm Flight Attendant with WestJet, exemplifying a deep commitment to delivering exceptional in-flight service and ensuring passenger safety. Currently, Erin plays a vital role in maintaining the highest standards of safety, security, and customer care across all cabin classes, including Business, Premium, and Economy. Her extensive expertise encompasses in-flight operations, where she expertly manages diverse passenger needs while adhering to strict regulatory requirements set forth by Transport Canada and civil aviation authorities.

Throughout her tenure, Erin has led numerous key projects focused on enhancing passenger experience, such as implementing innovative service protocols that prioritize guest comfort and safety. Her problem-solving skills shine in high-pressure situations, where she employs creative and collaborative approaches to resolve conflicts and address emergencies swiftly. Erin’s comprehensive training in first aid, CPR, AED, and medical emergency response equips her to handle in-flight medical crises confidently, ensuring passenger well-being at all times. Additionally, her ability to build strong relationships with guests fosters a welcoming atmosphere, encouraging repeat business and positive reviews.

Erin’s expertise extends beyond customer service; she is well-versed in recognizing and suspecting human trafficking and other security concerns, contributing to WestJet’s commitment to safety and security. Her experience in conducting in-person and virtual interview training, along with her knowledge of conflict management and relationship-building, positions her as a valuable resource within the organization. With her personable approach, industry knowledge, and unwavering dedication, Erin continues to elevate the in-flight experience for WestJet guests, embodying the airline’s core values of safety, service, and hospitality.