Erickson Labana
HR Service Delivery Specialist at Accenture | National Capital Region, Philippines
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Erickson Labana is a dedicated HR Service Delivery Specialist at Accenture, where he leverages his passion for sales and customer service to enhance operational efficiency and stakeholder engagement. In his current role, Erickson serves as the primary liaison between various stakeholder groups and the service delivery team, ensuring that service level agreements (SLAs) and operational requirements are consistently met. His ability to think creatively and analytically allows him to navigate complex challenges, driving alignment on strategic objectives and the implementation of key initiatives.
One of Erickson's key projects involves optimizing the use of HR technology platforms like Workday and ADP E-Time, where he provides data-driven insights that inform decision-making and improve overall service delivery. His expertise in account management and revenue analysis has been instrumental in identifying opportunities for process improvements that not only enhance customer experience but also contribute to the bottom line. Erickson’s strong leadership skills enable him to motivate cross-functional teams, fostering a collaborative environment that encourages innovation and high performance.
With a robust skill set that includes recruiting, customer experience management, and advanced proficiency in Microsoft Excel, Erickson is adept at analyzing data to drive strategic initiatives. His commitment to helping others reach their highest potential aligns with Accenture’s mission to deliver exceptional HR services, making him a valuable asset in the pursuit of operational excellence and client satisfaction. Through his work, Erickson continues to exemplify the balance of creativity and analytical thinking that is essential in today’s dynamic HR landscape.
HR Service Delivery Specialist at Accenture in May 2021 to Present
Global People Services Supervisor - HRSS Payroll at InterContinental Hotels Group (IHG®) in March 2017 to May 2021
CEO Coordinator - Employee Engagement and Events at InterContinental Hotels Group (IHG®) in December 2011 to May 2021
HRSS - eTime Specialists Crosstrain at InterContinental Hotels Group (IHG®) in January 2017 to February 2017
Hotel Support - Online Travel Support Coordinator with Background in GDS / CEO Coordinator at InterContinental Hotels Group (IHG®) in December 2011 to February 2017
Reservation Coordinator - Rooms/Events/Banquets at InterContinental Hotels Group (IHG®) in March 2007 to December 2011
Team Leader / Trainer (Accredited by PLDT) at iPlus, Inc. & Infocom Technologies in May 2006 to March 2007
Product Specialist for Server/Corporate Channel at BANBROSS COMMERCIAL INC ( Distributor of ASUS, IOMEGA and ABLEREX) in November 2005 to May 2006
Front Counter (Releasing/Back-end) at HEWLETT PACKARD PHILIPPINES in March 2005 to November 2005
Operation Support Coordinator/Workforce Coordinator at ePLDT Ventus in December 2004 to March 2005
Customer Care Officer at ePLDT Ventus in July 2004 to December 2004
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Centro Escolar University, Bachelor of Science in Commerce, October 2026
Guadalupe Catholic School, October 1996 to October 2026
Nemsio I Yabut Elementary School, October 1990 to October 1996
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Data Analysis
Account Management
Business Analysis
Accounting
Employee Engagement
People Management
Interviewing
ADP E-Time
Workday
Onboarding
Customer Service Management
Customer Engagement
Team Management
Analytical Skills
Project Management
Recruiting
Communication
New Hire Orientations
Human Resources (HR)
Hotels
Customer Satisfaction
Customer Service
Hotel Booking
Sales
Hospitality Management
Tourism
Hotel Management
Event Management
Revenue Analysis
Yield Management
Pre-opening
Online Travel
Sales Operations
Front Office
Rooms Division
Sales Management
Food & Beverage
Customer Experience
Information Technology
Travel Management
Property Management Systems
Micros
Microsoft Office
Training
Management
Leadership
Team Leadership
Time Management
Hospitality Industry
Hospitality
Resorts
Banquets
Boutique Hotels
Microsoft Excel
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Discover more about AccentureWhat is Erickson Labana email address?
Email Erickson Labana at [email protected]. This email is the most updated Erickson Labana's email found in 2026.
What is Erickson Labana phone number?
Erickson Labana phone number is 09988449496.
How to contact Erickson Labana?
To contact Erickson Labana send an email to [email protected]. If you want to call Erickson Labana try calling on 09988449496. (updated on October 23, 2024)
What company does Erickson Labana work for?
Erickson Labana works for Accenture
What is Erickson Labana's role at Accenture?
Erickson Labana is HR Service Delivery Specialist
What industry does Erickson Labana work in?
Erickson Labana works in the Information Technology & Services industry.
Erickson Labana Email Addresses
Erickson Labana Phone Numbers
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