Erica Evers
Operational Director at cpmview | Utrecht, Utrecht, Netherlands
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Erica Evers, as the Operational Director at CPMView, brings over three decades of strategic leadership and operational expertise to her role. Her current responsibilities focus on driving organizational excellence through the refinement of processes, fostering a culture of continuous improvement, and ensuring that operational initiatives align seamlessly with the company's broader strategic objectives. Erica’s deep understanding of program management, combined with her customer-centric approach, enables her to develop and implement initiatives that not only enhance operational efficiency but also elevate the customer experience—a critical factor in today’s competitive landscape.
At CPMView, Erica leads key projects centered on streamlining workflows, integrating innovative solutions, and leveraging data-driven insights to optimize performance. Her expertise in solution selling and change management allows her to motivate diverse teams, cultivate cross-functional collaboration, and embed a mindset of agility and resilience across the organization. She is particularly skilled at fostering organizational change by aligning teams around shared goals, utilizing clear objectives and key results (OKRs) to measure progress and ensure accountability.
Erica’s leadership style emphasizes personal development, constructive feedback, and multicultural sensitivity, which helps her connect with and inspire a broad spectrum of stakeholders. Her focus on process improvement and analytical assessment ensures that CPMView remains agile and responsive to industry shifts, particularly within the airline and travel sectors. Through her strategic vision and operational acumen, Erica continues to drive high-impact results, positioning CPMView as a leader in delivering innovative, customer-focused solutions while supporting sustainable organizational growth.
Operational Director at cpmview in February 2023 to Present
Senior Program Manager at Amadeus in August 2008 to February 2023
Key Account Manager at Amadeus in October 2004 to July 2008
Service Manager at Amadeus in May 1998 to October 2004
Marketing Specialist at China Airlines in April 1993 to April 1998
Teamleader Sales at US Airways in January 1990 to April 1993
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Penn State University
ISBW Opleiding & Training
Ecole Internationale Tunon, Bachelor of Science (BSc) in Tourism and Hospitality Management
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Strategic Vision
Solution Selling
Organizational Leadership
Business Strategy
Risk Management
Problem Solving
Strategic Thinking
Customer Relationship Management (CRM)
Contract Negotiation
Presentation Skills
Market Planning
Negotiation
Business Development
Customer Satisfaction
Interpersonal Skills
Team Leadership
Service Delivery
Customer Experience
Marketing Strategy
Customer Service Management
Personal Development
Recruiting
Project Control
Fostering inclusivity
Business Process Improvement
Program Management
Process Improvement
Communication skills: good listener and communicator who effectively conveys inf
Analytical: the ability to assess a situation, seek multiple perspectives, gathe
Flexibility: proven ability to manage multiple assignments and tasks, set priori
Multicultural Sensitivity/Awareness: ability to connect with and manage a divers
Planning and organisation: Able to design, plan, organize, and implement project
Airlines
Customer Service
Account Management
Sales
Consulting
Project Management
Training
Change Management
Management
Business Planning
Quality Assurance
Travel Management
Communication
Project Planning
Leadership
Analytical Skills
Project Implementation
Strategic Planning
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What is Erica Evers email address?
Email Erica Evers at [email protected]. This email is the most updated Erica Evers's email found in 2026.
How to contact Erica Evers?
To contact Erica Evers send an email to [email protected]. (updated on February 23, 2025)
What company does Erica Evers work for?
Erica Evers works for cpmview
What is Erica Evers's role at cpmview?
Erica Evers is Operational Director
What is Erica Evers's Phone Number?
Erica Evers's phone (**) *** *** 110
What industry does Erica Evers work in?
Erica Evers works in the Financial Services industry.
Erica Evers Email Addresses
Erica Evers Phone Numbers
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