Eric Saifman
Information Technology Service Delivery Manager at Advance Auto Parts | Pflugerville, Texas, United States
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Eric Saifman currently serves as the Information Technology Service Delivery Manager at Advance Auto Parts, where he plays a pivotal role in driving organizational and technological change. With a rich background that spans both business and IT domains, Eric has cultivated a unique skill set that enables him to bridge the gap between technical solutions and business needs. His responsibilities include coordinating Business and IT Leadership Operations for application management teams that support critical B2C and B2B eCommerce platforms, as well as overseeing the Data Lake and Data Analytics systems that empower data-driven decision-making across the organization.
One of Eric's key projects involves enhancing the IT Service Delivery for Supply Chain and Merchandising, as well as Back Office systems, including Corporate HR and Finance. By leveraging his expertise in project management and strategic planning, he has successfully implemented initiatives that streamline processes, improve service delivery, and foster collaboration among cross-functional teams. His proficiency in tools such as ServiceNow and his strong vendor management skills have been instrumental in optimizing IT operations and ensuring that service levels meet the demands of the business.
Eric’s commitment to continuous improvement is evident in his approach to training and technical support, where he emphasizes the importance of empowering teams with the knowledge and resources they need to excel. His exceptional communication skills enable him to effectively convey complex technical concepts to non-technical stakeholders, ensuring alignment and understanding across the organization. As he continues to champion innovation at Advance Auto Parts, Eric remains dedicated to enhancing the customer experience and driving operational excellence through technology.
Information Technology Service Delivery Manager at Advance Auto Parts in January 2021 to Present
IT Service Manager - North America at Applied Materials in January 2017 to January 2021
Program Manager - Business and IT at Farmers Insurance in January 2007 to January 2017
Work Force Manager at The Home Depot in January 2005 to January 2007
Technical Support Manager at YRC Freight in January 2000 to January 2005
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University of Phoenix, BSBM
University of Phoenix, MBA/TM
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Six Sigma
Technical Support
Quality Assurance
Call Center
Disaster Recovery
ITIL
Process Improvement
PMP
Telecommunications
Training
SDLC
Management
Business Process
Leadership
Outsourcing
Analysis
Call Centers
Customer Experience
Vendor Management
Business Process Improvement
IT Service Management
Networking
Strategic Planning
Contact Centers
Project Management
IT Asset Management
Desktop Support Management
Service Now
Information Technology
Customer Support
Communication
Operations Management
Performance Management
ITIL Certified
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Discover more about Advance Auto PartsWhat is Eric Saifman email address?
Email Eric Saifman at [email protected], [email protected] and [email protected]. This email is the most updated Eric Saifman's email found in 2026.
What is Eric Saifman phone number?
Eric Saifman phone number is 5126534424.
How to contact Eric Saifman?
To contact Eric Saifman send an email to [email protected], [email protected] or [email protected]. If you want to call Eric Saifman try calling on 5126534424. (updated on September 02, 2024)
What company does Eric Saifman work for?
Eric Saifman works for Advance Auto Parts
What is Eric Saifman's role at Advance Auto Parts?
Eric Saifman is Information Technology Service Delivery Manager
What industry does Eric Saifman work in?
Eric Saifman works in the Information Technology & Services industry.
Eric Saifman Email Addresses
Eric Saifman Phone Numbers
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