Eric Mccleanouelhadj
Intake Quality Assurance Manager at Tort Experts | Denver, Colorado, United States
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Eric McClean-Ouelhadj serves as the Intake Quality Assurance Manager at Tort Experts, where he leverages his extensive background in Anti-Money Laundering (AML) and regulatory compliance to enhance the integrity of the legal intake process. With over five years of experience in quality assurance and KYC operations, Eric has developed a keen eye for detail and a robust understanding of the complexities involved in monitoring potentially higher-risk customers. His role involves the critical oversight of quality assurance protocols, ensuring that all intake documents adhere to established legal requirements and internal procedures.
One of Eric's key projects includes the development and implementation of comprehensive QA standards tailored specifically for Tort Experts' legal intake process. By collaborating closely with administrative and intake teams, he has successfully identified areas for process improvement, leading to streamlined operations and enhanced compliance measures. His expertise in performance monitoring and due diligence screenings has been instrumental in refining the organization's approach to risk management, ensuring that all customer interactions are thoroughly vetted and compliant with regulatory standards.
Eric's proficiency with tools such as Bridger Insight and his experience in monitoring alerts and investigations further bolster his ability to maintain high-quality standards within the organization. His commitment to continuous improvement and regulatory compliance not only safeguards Tort Experts' operations but also reinforces the trust and confidence of clients in the legal services provided. Through his leadership, Eric continues to drive excellence in quality assurance, making significant contributions to the firm's mission of delivering reliable and compliant legal solutions.
Intake Quality Assurance Manager at Tort Experts in September 2024 to Present
Payroll Care Advocate/CX at Gusto in February 2024 to September 2024
Quality Assurance Analyst, Officer, KYC Operations at Bank of the West in June 2022 to February 2024
Quality Assurance Specialist at Rally Health in August 2021 to June 2022
Consumer Support Specialist at Rally Health in August 2020 to August 2021
Client Advisor at Gucci in July 2018 to May 2020
Senior Stylist at The Webster in July 2017 to July 2018
Stylist at INTERMIX in December 2014 to September 2017
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The Art Institutes
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Quality Assurance Oversight
Process Quality Improvement
Training and Development
Performance Monitoring
Compliance Management
Customer Success
Client Services
Communication
Bank Secrecy Act Compliance
Anti-Money Laundering
Analytical Skills
Regulatory Compliance
Risk Management
Due Diligence
KYC Operations
KYC
Bridger Insight
Grid (Moody's)
LexisNexis
Cyberduck
Five9
Slack
Jira
Salesforce.com
Google Workspace
Microsoft Office
Implement Corrective Actions
Identify Issues
Regulatory Requirements
Project Management
Articulate Complex Concepts
Due Diligence Screenings
Monitoring Alerts/Investigations
Internal Policies
Quality Assurance Reviews
Key Performance Indicators
Customer Support
Quality analyst
KYC Verification
Auditing
Quality Assurance
Customer Relationship Management (CRM)
Customer Experience
Sales
Administration
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Discover more about Tort ExpertsWhat is Eric Mcclean-ouelhadj email address?
Email Eric Mcclean-ouelhadj at [email protected] and [email protected]. This email is the most updated Eric Mcclean-ouelhadj's email found in 2026.
How to contact Eric Mcclean-ouelhadj?
To contact Eric Mcclean-ouelhadj send an email to [email protected] or [email protected]. (updated on February 03, 2025)
What company does Eric Mccleanouelhadj work for?
Eric Mccleanouelhadj works for Tort Experts
What is Eric Mccleanouelhadj's role at Tort Experts?
Eric Mccleanouelhadj is Intake Quality Assurance Manager
What is Eric Mccleanouelhadj's Phone Number?
Eric Mccleanouelhadj's phone (303) ***-*410
What industry does Eric Mccleanouelhadj work in?
Eric Mccleanouelhadj works in the Financial Services industry.
Eric Mccleanouelhadj Email Addresses
Eric Mccleanouelhadj Phone Numbers
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