Eric Dretzke
Director, Support Center Program Management Office at Tanium | Portland, Oregon Metropolitan Area
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As the Senior Manager of the Support Center at Tanium, Eric Dretzke plays a pivotal role in enhancing customer satisfaction and operational efficiency within the organization. With a strong background in leading international teams, Eric is dedicated to empowering Support Engineers to deliver exceptional service while maximizing the value customers derive from the Tanium platform. His expertise in operations management and agile project management allows him to implement effective strategies that streamline issue resolution processes and improve project delivery timelines.
Eric's commitment to continuous improvement is evident in his use of data-driven metrics to identify areas for enhancement. By analyzing performance indicators, he spearheads initiatives that not only elevate team performance but also enhance the overall customer experience. His ability to listen to both his team's and customers' needs enables him to define clear problem statements, facilitating swift and effective resolutions.
In addition to managing the team's schedule and on-call rotations, Eric fosters cross-departmental collaboration within the Customer Service Organization. This synergy ensures that customers receive a seamless end-to-end experience, reinforcing Tanium's reputation for excellence in IT operations. With skills in negotiation, business planning, and cost management, Eric is adept at navigating complex challenges and driving strategic initiatives that align with organizational goals. His leadership and expertise make him a valuable asset to Tanium and a trusted partner for customers seeking to optimize their IT operations.
Director, Support Center Program Management Office at Tanium in November 2024 to Present
Senior Manager, Support Center at Tanium in February 2021 to October 2024
Technical Project Manager at Tanium in September 2020 to February 2021
Delivery Leadership Consultant at Slalom in January 2018 to August 2020
Manager Consulting Services at Hitachi Consulting in April 2017 to January 2018
Senior Consultant at Hitachi Consulting in October 2015 to March 2017
Manufacturing Technician at Intel Corporation in January 2015 to September 2015
Project Manager at ManyOne LLC in September 2014 to December 2014
Service Delivery Manager at VSI Nearshore Outsourcing in April 2013 to December 2013
Manufacturing Technician at Intel in October 2005 to March 2013
Director of Operations at Dining to Give in October 2010 to January 2013
English Teacher at Nova Group Japan (eikaiwa) in March 2002 to September 2004
Manufacturing Technician at Plexus Corp. in June 2000 to April 2001
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Portland State University - School of Business, Master in International Management,International Business,, January 2009 to January 2011
DeVry University, BS,Electronics Engineering Technology,, January 1997 to January 2000
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Project Management
Process Improvement
Operations Management
Teamwork
Cross-functional Team Leadership
Team Leadership
Strategic Planning
International Business
Project Planning
Management
Logistics
Microsoft Office
Business Development
Change Management
Business Planning
Marketing
Entrepreneurship
Team Building
Manufacturing
Negotiation
Finance
Program Management
Time Management
Continuous Improvement
Analysis
Data Analysis
Problem Solving
Microsoft Excel
Strategy
Training
Six Sigma
Business Strategy
Agile Methodologies
Team Management
Interviews
Release Management
IT Operations
International Relations
Business Analysis
Systems Analysis
Nonprofits
Hiring Practices
Manage Client Relationships
Software Project Management
Cost Management
Scrum
Agile Project Management
Agile & Waterfall Methodologies
Controlled Release
Project Coordination
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Discover more about TaniumWhat is Eric Dretzke email address?
Email Eric Dretzke at [email protected]. This email is the most updated Eric Dretzke's email found in 2026.
How to contact Eric Dretzke?
To contact Eric Dretzke send an email to [email protected].
What company does Eric Dretzke work for?
Eric Dretzke works for Tanium
What is Eric Dretzke's role at Tanium?
Eric Dretzke is Director, Support Center Program Management Office
What is Eric Dretzke's Phone Number?
Eric Dretzke's phone (503) ***-*370
What industry does Eric Dretzke work in?
Eric Dretzke works in the Information Technology & Services industry.
Eric Dretzke Email Addresses
Eric Dretzke Phone Numbers
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