Eric Deroussan

Q: What is Eric De Roussan email address?

Email Eric De Roussan at eric.deroussan@telusinternational.com. This email is the most updated Eric De Roussan's email found in 2026.

Q: How to contact Eric De Roussan?

To contact Eric De Roussan send an email to eric.deroussan@telusinternational.com. (updated on September 28, 2024)

Technology Analyst at TELUS International | Montreal, Quebec, Canada

About Eric Deroussan

Eric De Roussan is a seasoned Technology Analyst at TELUS International, bringing over 17 years of extensive experience in the customer service industry, with a strong focus on technical support and management. His impressive career trajectory includes over nine years in various support and management roles, where he has honed his skills as a Trainer, Quality Analyst, Team Lead, and Operations Manager. This diverse background has equipped Eric with a profound understanding of call center metrics, queue and agent monitoring, and real-time analytics (RTA) systems, enabling him to optimize team performance and enhance customer experience.

In his current role at TELUS International, Eric is responsible for troubleshooting and resolving complex issues related to Unix and Windows operating systems, virtualization platforms, and network devices. His expertise extends to managing Domain Name System (DNS) change requests and overseeing server backups and databases, ensuring seamless operations and minimal downtime for clients. Eric's analytical skills are complemented by his ability to carry out effective problem resolution, making him a vital asset to the organization.

Eric's commitment to fostering a culture of continuous improvement is evident in his approach to team leadership and training. He is passionate about empowering his team members through knowledge sharing and skill development, which not only enhances individual performance but also contributes to the overall success of TELUS International. With a solid foundation in customer experience, mobile devices, and troubleshooting, Eric De Roussan continues to drive innovation and excellence in the technology support landscape, positioning himself as a key player in the industry.

Eric Deroussan Work