Emma Toas

Performance Reporting Customer Engagement Digital Marketing Customer Service Management Operations Management Process Improvement Leadership Customer Satisfaction Management Performance Management B2B Team Leadership Recruiting Team Building Customer Service Budgets Team Management Customer Retention Training CRM Project Planning Change Management Key Account Management Strategic Planning Coaching Forecasting Customer Experience Strategy Solution Selling Account Management Project Management Business-to-Business (B2B) Call Centers Human Resources Cold Calling Microsoft Office Employee Training KPI implementation Budgeting Net Promoter Score Building Relationships Customer Service Operations Key Performance Indicators Field Service PowerPoint Market Research Analysis Telecommunications Time Management Microsoft PowerPoint