Emma Dalgarno
Director Business Agility at Serrala | Hillegom, South Holland, Netherlands
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Emma Dalgarno, as the Director of Business Agility at Serrala, brings a dynamic and strategic approach to driving organizational transformation within the realm of B2B financial solutions. Her current role focuses on fostering a culture of agility that enables Serrala to rapidly adapt to evolving market demands and technological advancements, ensuring the delivery of innovative, customer-centric products for the Office of the CFO. Emma leverages her extensive experience in project management, system integrations, and application development to lead cross-functional teams through complex migrations, new application builds, and the enhancement of existing solutions—all within fixed delivery timelines.
At Serrala, Emma plays a pivotal role in aligning business processes with agile methodologies such as Scrum, facilitating continuous improvement and fostering a mindset of innovation across teams. Her expertise in training strategy and facilitation helps empower employees, boosting motivation and engagement while ensuring that teams are equipped with the thinking skills necessary to navigate digital transformation initiatives. Key projects under her leadership include streamlining payment processes, optimizing financial workflows, and integrating diverse financial systems to improve efficiency and compliance.
Emma’s passion for collaboration and her ability to manage talent effectively contribute to Serrala’s core pillars—customer satisfaction, innovative products, and motivated employees. Her industry-specific knowledge in financial services and payments, combined with her skills in team performance and employee engagement, positions her as a vital driver of Serrala’s ongoing success in delivering scalable, reliable, and innovative B2B financial solutions.
Director Business Agility at Serrala in March 2023 to Present
Client Delivery Manager at Serrala in May 2022 to March 2023
Member of the Worldline Scientific Community at Worldline Global in February 2021 to May 2022
Member and Lead in the Worldline Expert Community at Worldline Global in May 2019 to May 2022
Agile Coaching Hub Manager at Worldline Global in December 2018 to May 2022
Team Manager Way4 at Worldline Global in March 2017 to November 2018
Team Manager COBOL at Worldline Global in May 2015 to August 2017
Delivery Manager at Agiboo in January 2014 to January 2015
Chief Business Support at SecondFloor in August 2011 to November 2013
Vice President Deliveries at SecondFloor in January 2009 to August 2011
Manager Business Process Improvement at SecondFloor in June 2008 to December 2008
Quality Manager at SecondFloor in May 2006 to June 2008
Process Engineer at First Data Corporation in January 2002 to January 2006
Test Manager at First Data Corporation in January 2000 to January 2006
Software Developer / Analyst at First Data Corporation in January 1996 to January 2000
Office Clerk at First Data Corporation in October 1994 to December 1995
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South East College of Arts and Technology, BTEC National Diploma in Science, September 1990 to September 1994
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Customer Onboarding
Business Process Automation
Resource Mobilization
Team Leadership
Offshore
Public Speaking
Cross-functional Coordination
Presentation Skills
Creativity and Innovation
Thought Leadership
Written Communication
Metrics
Budgeting
Portfolio Management
Customer Success
Knowledge Sharing
Non-Functional Requirements
Coding Standards
Training Strategy
Agile Software Development
Information Technology
Performance Metrics
Optimization
Engineering Management
Operating Models
Reliability
Thinking Skills
Cultural Awareness
Dependency Management
Servant Leadership
Transparency
Continuous Improvement
Retrospectives
Facilitation
Active Listening
Delivery Management
Financial Services
English
Payments
Implementation Methodology
Problem Solving
Customer Satisfaction
Team Performance
Employee Engagement
Strategic Planning
Agile Methodologies
Change Management
Coaching
Quality Assurance
Scrum
Software Project Management
Business Process Improvement
Pre-sales
Release Management
Project Management
Risk Management
Integration
Test Management
Test Strategy
Testing
Software Development
User Acceptance Testing
Software Documentation
SDLC
Project Delivery
Business Process
Business Process Design
Requirements Gathering
Vendor Management
Outsourcing
Product Development
Human Resources
Recruiting
Quality Center
JIRA
People Management
Stakeholder Management
Organizational Leadership
Emotional Intelligence
Talent Management
Training
Leadership
Agile coaching
Agile Leadership
Product Owner
Scaled Agile
Process Improvement
Managing Business Growth
Social Intelligence
Governance
Executive Leadership
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Discover more about SerralaWhat is Emma Dalgarno email address?
Email Emma Dalgarno at [email protected] and [email protected]. This email is the most updated Emma Dalgarno's email found in 2026.
What is Emma Dalgarno phone number?
Emma Dalgarno phone number is +11633874848.
How to contact Emma Dalgarno?
To contact Emma Dalgarno send an email to [email protected] or [email protected]. If you want to call Emma Dalgarno try calling on +11633874848. (updated on February 23, 2025)
What company does Emma Dalgarno work for?
Emma Dalgarno works for Serrala
What is Emma Dalgarno's role at Serrala?
Emma Dalgarno is Director Business Agility
What industry does Emma Dalgarno work in?
Emma Dalgarno works in the Computer Software industry.
Emma Dalgarno Email Addresses
Emma Dalgarno Phone Numbers
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