Emily Deters

Emily Deters currently serves as a Patient Experience Partner at BJC Healthcare, where she plays a pivotal role in shaping and advancing the organization’s commitment to patient-centered care. In her role, Emily leverages her extensive project management expertise to lead initiatives that enhance the overall patient experience, ensuring that every individual feels valued, heard, and supported throughout their healthcare journey. Her deep passion for patient advocacy drives her to develop innovative strategies that foster a compassionate and inclusive environment, aligning with BJC’s core values.

A key aspect of Emily’s work involves collecting, analyzing, and interpreting data related to the six strategic priorities of BJC Healthcare, with a particular focus on improving patient satisfaction, safety, and engagement. She facilitates and coordinates Patient Family Advisory Council (PFAC) meetings, ensuring that patient and family voices are integrated into organizational decision-making. Her meticulous approach to agenda preparation, minute-taking, and follow-up on action items ensures that feedback translates into meaningful improvements across clinical and operational settings.

Emily’s expertise extends to cross-team collaboration and coaching, where she works closely with clinical staff, administrators, and community partners to implement patient experience initiatives. Her problem-solving skills and data analysis capabilities enable her to identify areas for improvement and develop targeted solutions. Additionally, her proficiency in tools like Microsoft PowerPoint and Word, along with her bilingual ability in Spanish, allows her to communicate effectively with diverse patient populations and team members.

Through her leadership and dedication, Emily Deters continues to drive impactful change within BJC Healthcare, championing a culture of empathy, transparency, and continuous improvement that ultimately enhances patient outcomes and organizational excellence.