Ellen Rosen
Customer Services Manager at Mortgage Services | Middlebury, Connecticut, United States
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Ellen Rosen serves as the Customer Services Manager at Mortgage Services, where she leverages her extensive 26 years of experience in administrative and customer service roles across various industries. In her current position, Ellen is responsible for managing a team of 7-8 remote employees, guiding them in delivering exceptional support to clients navigating the complex mortgage process. Her expertise lies in not only enhancing the operational efficiency of her team but also in coaching clients through critical stages, particularly in improving their credit scores to qualify for mortgages.
Ellen's role is pivotal in ensuring that clients feel supported from the initial inquiry to nearly closing on their new homes. She employs her strong multitasking abilities and attention to detail to manage workflows effectively, ensuring that each client receives personalized assistance tailored to their unique financial situations. By fostering an environment of creative problem-solving, she empowers her team to address challenges proactively and maintain high levels of customer satisfaction.
Her proficiency in tools like Microsoft Excel and Google Docs enhances her ability to analyze data and streamline processes, while her background in human resources equips her with the skills to nurture talent within her team. Ellen's commitment to confidentiality and professionalism ensures that sensitive client information is handled with the utmost care. As a leader, she not only focuses on the success of her employees but also champions the clients' journeys, making her an invaluable asset to Mortgage Services and the clients they serve.
Customer Service Representative at PIC Design - Precision Gears and Mechanical Components in January 2025 to Present
Customer Services Manager at Mortgage Services in March 2018 to April 2025
Adm Assistant at Benjamin International in July 2013 to February 2018
Admin Assistant at VITAS in February 2008 to April 2013
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Berkeley College-New York, Associates, November 1984 to November 1986
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Drafting Correspondence
Multitasking
Fundraising
Coaching
High Level Of Accuracy
Problem Solving
Grammar
Communication
Creative Problem Solving
Microsoft Office
Customer Support
Organization Skills
Attention to Detail
Teamwork
Microsoft Excel
Google Docs
Administrative Assistants
Spreadsheets
Outlook
Office Administration
Telephone Skills
Confidentiality
Expense Reports
Office Equipment
Calendars
10 Key
Executive Support
Multi-line Phone
Executive Administrative Assistance
Payroll
Data Entry
Invoicing
Administrative Assistance
Medical Records
Human Resources
Management
Microsoft Word
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Discover more about Mortgage ServicesWhat is Ellen Rosen email address?
Email Ellen Rosen at [email protected] and [email protected]. This email is the most updated Ellen Rosen's email found in 2026.
How to contact Ellen Rosen?
To contact Ellen Rosen send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Ellen Rosen work for?
Ellen Rosen works for Mortgage Services
What is Ellen Rosen's role at Mortgage Services?
Ellen Rosen is Customer Services Manager
What is Ellen Rosen's Phone Number?
Ellen Rosen's phone (203) ***-*295
What industry does Ellen Rosen work in?
Ellen Rosen works in the Financial Services industry.
Ellen Rosen Email Addresses
Ellen Rosen Phone Numbers
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