Elaina Kopp
Customer Experience Manager at Five Below | Killeen, Texas, United States
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Elaina Kopp is a seasoned Customer Experience Manager at Five Below, where she leverages over 25 years of diverse experience in customer service, administrative assistance, and team leadership within both civilian and military environments. In her current role, Elaina is instrumental in enhancing the overall customer journey by implementing strategic initiatives that prioritize customer engagement and satisfaction. Her expertise in employee learning and development allows her to effectively train and coach associates on best practices for front-end customer interactions, ensuring that every team member is equipped to deliver exceptional service.
Key projects under Elaina's leadership include the optimization of in-store processes to streamline operations and improve inventory management. By reconciling the safe and overseeing daily opening and closing procedures, she ensures that the store runs smoothly and efficiently. Her hands-on approach to managing online orders and processing damaged products demonstrates her commitment to maintaining high standards of quality and customer satisfaction.
Elaina's strong organizational skills and proficiency in Microsoft Office enable her to analyze performance metrics and implement policies that drive continuous improvement. Her ability to work under tight deadlines while maintaining a focus on quality execution has made her a valuable asset to the Five Below team. As a self-starter, Elaina is not only dedicated to her personal growth but also passionate about fostering a collaborative team environment that encourages innovation and excellence in customer service.
Customer Experience Manager at Five Below in October 2023 to Present
Floor Coordinator at Fort Hood Area Thrift Shop in November 2022 to October 2023
Administrative Assistant / Human Resources at Chartwells School Dining Services K12 in April 2022 to August 2022
Substitute Teacher at VERNON PARISH SCHOOL BOARD in August 2019 to May 2020
Daycare Assistant at Palo Alto Christian Learning Center in May 2015 to December 2015
Sales Team Manager at BookIt.com in March 2010 to March 2015
Administrative Assistant at APB Recovery Services in March 2009 to March 2010
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Southern New Hampshire University, Bachelor of Arts - BA, August 2026
Pierpont Community and Technical College, Certificate, August 2026
Animal Behavior College, Certificate, August 2026
Gulf Coast State College, Associate of Arts - AA, August 1996 to August 1997
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Customer Experience Management
Employee Training
Employee Learning & Development
Front End Operations
Operational Efficiency
Recruiting
Equipment Management
Customer Support
Personnel Files
Implementation Of Policies
Onboarding
Inventory Management
High Level Of Accuracy
Time Management
Organization Skills
Oral Communication
Administrative Assistance
Travel Arrangements
Written Communication
Data Entry
File Management
Phone Etiquette
Typing
Communication
Process Improvement
Customer Service
Microsoft Office
Teamwork
Working With Children
Childcare
Volunteering
Human Resources (HR)
Customer Satisfaction
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Discover more about Five BelowWhat is Elaina Kopp email address?
Email Elaina Kopp at [email protected]. This email is the most updated Elaina Kopp's email found in 2026.
How to contact Elaina Kopp?
To contact Elaina Kopp send an email to [email protected]. (updated on September 09, 2024)
What company does Elaina Kopp work for?
Elaina Kopp works for Five Below
What is Elaina Kopp's role at Five Below?
Elaina Kopp is Customer Experience Manager
What is Elaina Kopp's Phone Number?
Elaina Kopp's phone (214) ***-*544
What industry does Elaina Kopp work in?
Elaina Kopp works in the Food & Beverages industry.
Elaina Kopp Email Addresses
Elaina Kopp Phone Numbers
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