Eitan Shami
CSIRT Incident Response Team Lead - EMEA at eBay | Toronto, Ontario, Canada
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Eitan Shami currently serves as the CSIRT Incident Response Team Lead for EMEA at eBay, where he plays a pivotal role in safeguarding the organization’s digital assets and ensuring the integrity of its e-commerce platform. With a robust background in information security across the banking and eCommerce sectors, Eitan brings a wealth of expertise to his position. His leadership is instrumental in guiding the CSIRT team through daily operations, overseeing on-call rotations, and managing the ticket queue to ensure timely and effective incident response.
Eitan’s role involves responding to escalated security events, where he collaborates with security engineers to develop and implement robust security controls and countermeasures. His proactive approach to incident management not only mitigates potential threats but also enhances the overall security posture of eBay’s web-based systems. Eitan’s commitment to research and continuous improvement allows him to stay ahead of emerging threats, ensuring that the company’s defenses are always one step ahead of potential attackers.
His certifications, including SEC+, CCFH, and GOSI, complement his practical experience, while his educational background in Communication Studies and English from York University equips him with the unique ability to communicate complex security concepts effectively across diverse teams. Eitan’s adaptability and creative problem-solving skills are key assets in the fast-paced world of cybersecurity, where he consistently seeks innovative solutions to enhance service delivery and project outcomes. As eBay continues to navigate the evolving landscape of cyber threats, Eitan Shami remains a vital leader in fortifying the company’s defenses and fostering a culture of security awareness.
CSIRT Incident Response Team Lead - EMEA at eBay in October 2022 to Present
Senior CSIRT Incident Response Engineer at eBay in January 2021 to September 2022
Senior Security Analyst, Triage & Monitoring - Security Operations Centre at RBC in July 2017 to April 2019
Security Analyst, Triage & Monitoring - Security Operations Centre at RBC in February 2016 to July 2017
Incident Response Analyst, CSIRT - Security Operations Centre at RBC in September 2014 to February 2016
Traveler at N/A in March 2012 to September 2014
Incident Manager at Virgin Mobile Canada in May 2008 to February 2012
Postpaid Support Representative at Virgin Mobile Canada in February 2008 to May 2008
Wireless Number Portability Support Representative at Virgin Mobile Canada in March 2007 to February 2008
Customer Service Support Representative at Virgin Mobile Canada in December 2005 to March 2007
Customer Service Representative at Virgin Mobile Canada in March 2005 to December 2005
Sales Associate at The Home Depot in October 2000 to March 2005
Market Researcher at Research Dimensions in June 1998 to May 2000
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York University, Bachelor of Arts, October 1999 to October 2026
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Social Media
Incident Management
Content Management
ITIL
Call Centers
Problem Management
Service Delivery
Sla
System Deployment
Project Delivery
IT Operations
IT Service Management
ITIL v3 Foundations Certified
Process Management
IT Management
Technical Support
Customer Service
Integration
Microsoft Office
SDLC
Healthcare Industry
Cloud Security
Spreadsheets
Microsoft Excel
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Discover more about eBayWhat is Eitan Shami email address?
Email Eitan Shami at [email protected] and [email protected]. This email is the most updated Eitan Shami's email found in 2026.
How to contact Eitan Shami?
To contact Eitan Shami send an email to [email protected] or [email protected]. (updated on February 15, 2025)
What company does Eitan Shami work for?
Eitan Shami works for eBay
What is Eitan Shami's role at eBay?
Eitan Shami is CSIRT Incident Response Team Lead - EMEA
What is Eitan Shami's Phone Number?
Eitan Shami's phone (416) ***-*307
What industry does Eitan Shami work in?
Eitan Shami works in the Internet industry.
Eitan Shami Email Addresses
Eitan Shami Phone Numbers
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