Edwin Breen
Strategic Partner Customer Success Manager MEE & EMEA at SAP | Walldorf, Baden-Württemberg, Germany
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Edwin Breen currently serves as a Strategic Partner Customer Success Manager for SAP, overseeing the MEE (Middle and Eastern Europe) & EMEA regions. In this pivotal role, he leverages his extensive expertise to foster sustainable growth within SAP’s partner ecosystem by guiding regional partners on building robust Customer Success practices. His strategic focus is on driving cloud subscription adoption, ensuring license compliance, and maximizing the value of SAP’s solutions through effective services, renewals, and expansion initiatives. Edwin’s deep understanding of SAP’s product portfolio and market dynamics enables him to advise partners on contractual and commercial topics such as license amendments, partner switches, and terminations, ensuring alignment with SAP’s strategic objectives.
A key aspect of Edwin’s role involves translating complex technical insights into actionable business strategies that enhance partner performance and customer satisfaction. His proven skills in problem solving, market research, and product advocacy allow him to identify innovative solutions that address client needs and optimize SAP’s footprint across diverse industries. Edwin’s expertise in onboarding customer excellence and relationship management ensures that partners are equipped with the tools and knowledge necessary to deliver exceptional value, fostering long-term loyalty and growth.
Moreover, Edwin actively mentors teams and collaborates across functions to streamline sales operations and technical support processes, reinforcing SAP’s commitment to customer success. His ability to manage partner portfolios effectively and his strategic advisory capabilities position him as a vital driver of SAP’s regional growth initiatives, ensuring that partners are empowered to deliver sustainable, scalable solutions that meet evolving market demands.
Strategic Partner Customer Success Manager MEE & EMEA at SAP in April 2022 to Present
Director CX Customer Success Onboarding Manager at SAP Deutschland SE & Co. KG in July 2019 to April 2022
Customer Success Digital Team Manager (EMEA/MEE) at SAP Deutschland SE & Co. KG in May 2017 to July 2019
Senior CX Customer Success Manager ( Nordics & MENA) at SAP Deutschland SE & Co. KG in April 2016 to May 2017
Senior Operations Expert at SAP Deutschland SE & Co. KG in June 2013 to April 2016
Senior Business Operations/ Knowledge Management Consultant at SAP Deutschland SE & Co. KG in October 2004 to June 2013
SAP Basis Support Consultant. at SAP SSC LTD in June 2001 to June 2004
Analyst /Support Programmer with Pershing, East India Dock, London at Pershing in September 2000 to June 2001
Senior IT Recruitment Consultant at Softskills in February 1999 to September 1999
Sales Executive with BL Pegson / Terexpegson at Terexpegson in July 1997 to October 1998
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Ulster University, MSc, July 1999 to July 2026
Ulster University, BA Hons, July 1993 to July 1997
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C-Level Communications
Talent Management
Partner Development
Strategic Partnerships
Customer Retention
Recruiting
Candidate Sourcing
Candidate Screening
Relationship Building
Equipment Management
Heavy Industry Sector Knowledge
Key Account Management
Web Trading Solutions
Broker Desktop Trading Product
Issue Tracking and Resolution
Problem Solving
Technical Troubleshooting
SAP R3 System Administration
Incident Management
Single Point of Contact (SPOC) Coordination
Critical Issue Resolution
Market Research
Research and Analysis
IT Transformation
Account Planning
Stakeholder Engagement and Advocacy
Policy Evaluation and Compliance Management
Data Analysis and Reporting
Continuous Improvement Strategies
Cross-Functional Collaboration
Team Leadership and Management
Onboarding Excellence & Execution
Customer Experience Enhancement
Upselling and Cross-Selling Techniques
Solution Adoption Plan Development and Execution
Customer Satisfaction Monitoring
Relationship Building and Management with Decision Makers
Solution Adoption Strategy Development
Customer Renewal Strategies
Product Advocacy and Enhancement
Collaboration with Product Management, Consulting, and Support Teams
Partner Collaboration and Risk Mitigation
Customer Success Strategy Development
Best Practice Implementation
Customer Retention Strategies
Customer Advocacy
Cross-team Collaboration
Operational Excellence
Pipeline Management and Upselling
Partner Relationship Management
Customer Success Practices
Cloud Subscription Adoption
Renewal Management
Post-Sales Engagement Methodology
Best Practices Guidance
Contractual Management
Leadership
Customer Experience Management
Design Thinking
Program Management
Onboarding Customer Excellence
SAP
Knowledge Management
Business Analysis
Business Process
Change Management
Business Strategy
Management
SAP R/3
Business Process Improvement
ERP
Project Management
CRM
SAP Basis
Solution Architecture
Sales Operations
Customer Engagement
PMP
Technical Support
Customer Support
Project Coordination
Networking
Relationship Management
SAP CRM
Help Desk Support
Business Intelligence
Coaching
Sales Process
Customer Driven
Customer Oriented
Stakeholder Engagement
Conflict Management
Customer Escalation Management
NLP
Enterprise Software
Direct Sales
Mentoring
Cloud Computing
Digital Marketing
Customer Relationship Management (CRM)
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Discover more about SAPWhat is Edwin Breen email address?
Email Edwin Breen at [email protected], [email protected] and [email protected]. This email is the most updated Edwin Breen's email found in 2026.
How to contact Edwin Breen?
To contact Edwin Breen send an email to [email protected], [email protected] or [email protected]. (updated on March 24, 2025)
What company does Edwin Breen work for?
Edwin Breen works for SAP
What is Edwin Breen's role at SAP?
Edwin Breen is Strategic Partner Customer Success Manager MEE & EMEA
What is Edwin Breen's Phone Number?
Edwin Breen's phone (**) *** *** 544
What industry does Edwin Breen work in?
Edwin Breen works in the Information Technology & Services industry.
Edwin Breen Email Addresses
Edwin Breen Phone Numbers
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