Edvin Cernov
Director, Customer Experience at rethinkCX | Greater Toronto Area, Canada
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Director, Customer Experience at rethinkCX in May 2024 to Present
Director, Customer Experience at Mejuri in March 2022 to April 2024
Senior Manager, Customer Experience at Canada Goose in April 2020 to March 2022
Manager Customer Experience at Canada Goose in July 2017 to April 2020
Team Lead Customer Experience at Canada Goose in August 2016 to July 2017
Subject Matter Expert at PFSweb, Inc. in September 2014 to August 2016
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Customer Experience (CX)
CX Strategy
AI & Automation
IVR (Interactive Voice Response) Optimization
Quality Assurance
Agent Coaching
Knowledge Base Development
SLA Management
CRM (Customer Relationship Management)
Call Center Operations
Process Improvement
Team Leadership
Strategic Planning
Performance Management
Service Recovery
Customer Loyalty
Customer Feedback Integration
Data Analysis
CX Analytics
Lean CX Principles
Omnichannel Support
KPI Dashboards
BPO Management
Dixa
Kustomer
Zendesk
Salesforce Service Cloud
Support Automation
Salesforce Einstein
Chatbots
AI Ticket Deflection
Team Development
CSAT (Customer Satisfaction)
NPS (Net Promoter Score)
Customer Journey Mapping
Voice of Customer (VOC)
Global Team Oversight
BPO
Business Process Outsourcing (BPO)
Contact Centers
Budget Management
Customer Experience
Salesforce.com Administration
Customer Service
Salesforce Lightning
Salesforce.com Implementation
Call center
Operations Management
Customer Satisfaction
Start-ups
crm
Customer Relationship Management (CRM)
Business Planning
Vendor Management
Customer Retention
B2B
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What is Edvin Cernov email address?
Email Edvin Cernov at [email protected]. This email is the most updated Edvin Cernov's email found in 2026.
How to contact Edvin Cernov?
To contact Edvin Cernov send an email to [email protected]. (updated on June 04, 2025)
What company does Edvin Cernov work for?
Edvin Cernov works for rethinkCX
What is Edvin Cernov's role at rethinkCX?
Edvin Cernov is Director, Customer Experience
What is Edvin Cernov's Phone Number?
Edvin Cernov's phone (416) ***-*104
What industry does Edvin Cernov work in?
Edvin Cernov works in the Outsourcing/Offshoring industry.
Edvin Cernov Email Addresses
Edvin Cernov Phone Numbers
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