Edlen Guynn
M365 Technical Support Specialist at Experis/Manpower Group | Colorado Springs, Colorado, United States
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Edlen Guynn is a seasoned M365 Technical Support Specialist at Experis/Manpower Group, where he leverages over a decade of experience in accounts receivable and customer service to enhance the customer support experience. In his current role, Edlen acts as the customer advocate, ensuring that every interaction is not only efficient but also tailored to the unique needs of each client. His expertise in troubleshooting and customer experience allows him to provide comprehensive support across various channels, including telephone, chat, and email, while also utilizing electronic services for remote troubleshooting.
Edlen is deeply committed to clear and effective communication, adapting his technical explanations to match the varying levels of understanding among customers. This skill is crucial in a fast-paced environment where clarity can significantly impact the resolution of issues. He plays a pivotal role in front-line administration, managing inquiries and resolving challenges that arise in the Microsoft 365 ecosystem. His proficiency in project management and process improvement is instrumental in streamlining support operations, ultimately enhancing customer satisfaction.
In addition to his technical skills, Edlen is passionate about fostering a collaborative work environment. He encourages his colleagues to pursue professional growth and innovation, believing that a motivated team can drive exceptional customer service. His dedication to excellence and continuous improvement aligns perfectly with Experis/Manpower Group's mission to deliver top-tier support solutions, making him an invaluable asset to the organization. Through his work, Edlen not only resolves immediate technical issues but also contributes to a culture of service excellence that benefits both clients and colleagues alike.
M365 Technical Support Specialist at Experis/Manpower Group in October 2021 to Present
O365 Technical Support Engineer GCC High at Tek Experts in September 2020 to October 2021
O365 Technical Support Engineer at Aerotek in April 2020 to September 2020
Member Service Representative at Christian Care Ministry in February 2018 to April 2020
Retail Account Management Specialist at Performance Dynamics (T. Rowe Price) in June 2017 to December 2017
Tier 1 Technical Support at Xerox Business Services in July 2016 to January 2017
Subject Matter Expert/ SR. Accounts Receivable at Infosys BPO Ltd ( Philips Healthcare) in April 2013 to February 2015
Project Management Assistant at IBM Global Process Inc in July 2012 to April 2013
Account Credit Manager at IBM Global Process Inc ( Saralee) in July 2011 to July 2012
Process Associate at GENPACT SERVICES LLC ( GE CAPITAL) in February 2009 to February 2011
Customer Service Associate at Vision X (Phils.) Inc (AT&T telcom) in February 2008 to February 2009
Customer Service Associate at Vision X Phils. (AMERICAN EXPRESS) in September 2006 to February 2008
Customer Service Associate at Vision X (Phils) Inc in July 2006 to September 2006
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UNIVERSITY OF PERPETUAL HELP DALTA SYSTEM, Bachelor of Arts, August 2026
SAINT FRANCIS OF ASSISI COLLEGE, August 1996 to August 2026
BF HOMES SCHOOL, August 1995 to August 1996
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Customer Satisfaction
Customer Support
Business-to-Business (B2B)
Contact Centers
Customer Experience
Troubleshooting
Analytical Skills
Management
Project Management
Invoicing
Process Improvement
Customer Service
Microsoft Word
Business Analysis
PowerPoint
Team Management
Accounts Receivable
Credit and Collections
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Discover more about Experis/Manpower GroupWhat is Edlen Guynn email address?
Email Edlen Guynn at [email protected] and [email protected]. This email is the most updated Edlen Guynn's email found in 2026.
What is Edlen Guynn phone number?
Edlen Guynn phone number is 3036212373.
How to contact Edlen Guynn?
To contact Edlen Guynn send an email to [email protected] or [email protected]. If you want to call Edlen Guynn try calling on 3036212373. (updated on August 25, 2024)
What company does Edlen Guynn work for?
Edlen Guynn works for Experis/Manpower Group
What is Edlen Guynn's role at Experis/Manpower Group?
Edlen Guynn is M365 Technical Support Specialist
What industry does Edlen Guynn work in?
Edlen Guynn works in the Information Technology & Services industry.
Edlen Guynn Email Addresses
Edlen Guynn Phone Numbers
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