Echo Macaraig
Business Resiliency Manager at Rizal Commercial Banking Corporation (RCBC) | Metro Manila, National Capital Region, Philippines
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Echo Macaraig serves as the Business Resiliency Manager at Rizal Commercial Banking Corporation (RCBC), where he leverages over 20 years of extensive experience in the banking and BPO sectors. His role is pivotal in leading the development and implementation of the Business Resiliency program across RCBC Unibank and its subsidiaries, including RCBC Capital, RCBC Bankard, RCBC Leasing, RCBC Securities, RCBC Forex, and Rizal Micro Bank. Echo's expertise in business continuity management ensures that robust frameworks are established to mitigate risks and maintain operational integrity during unforeseen disruptions.
In his current position, Echo collaborates closely with various business units to create effective business continuity plans that align with organizational goals and regulatory requirements. His strong analytical skills and deep understanding of consumer loans—spanning auto, housing, and personal loans—enable him to identify potential vulnerabilities and implement proactive measures. His commitment to enhancing client experience through effective complaint management and customer experience strategies further underscores his holistic approach to business resiliency.
Echo’s leadership and people management skills are vital in fostering a culture of preparedness and adaptability within the organization. By promoting teamwork and effective communication, he ensures that all stakeholders are engaged and informed, thereby enhancing the overall resilience of RCBC. His proficiency in change impact analysis and continuity management positions him as a key player in navigating the complexities of the banking industry, ultimately contributing to the bank's long-term sustainability and success.
Business Resiliency Manager at Rizal Commercial Banking Corporation (RCBC) in July 2020 to Present
Operations Manager and Head of Loans Customer Care at Rizal Commercial Banking Corporation (RCBC) in July 2019 to July 2020
Head of Contact Center Department at RCBC Savings Bank in July 2018 to July 2019
Head Of Customer Service Department at China Bank Savings in February 2017 to June 2018
Assistant Team Leader at Tata Consultancy Services in July 2014 to January 2017
Senior Workflow Specialist at Tata Consultancy Services in January 2013 to July 2014
Senior Customer Service Advisor at 24 Seven in October 2011 to July 2012
Deputy Team Leader at Standard Chartered Bank in November 2002 to November 2010
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Manila Doctors College, Bachelor Of Science Major in Psychology, October 1997 to October 2026
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Escalations Management
Operations
Fullfillment
Service Orientation (Social)
Incident Management
Conflict Resolution
Customer Interaction
Leadership Development
Teamwork
Customer Contact
Budgeting
OPEX
Digital Channels
Complaint Management
Business Planning
Business Process Outsourcing (BPO)
Customer Experience Design
Process Analysis
Procedural Manuals
Business Relationship Management
Performance Management
Human Resources (HR)
Accounting
Customer Support
Time Management
Problem Solving
Interpersonal Skills
Soft Skills
Customer Engagement
Project Management
Customer Relationship Management (CRM)
Presentation Skills
Contact Centers
Team Leadership
Continuity Management
Communication Training
Customer Satisfaction
Business Process Analysis
Employee Relations
Customer Service Management
Coaching
Change Impact Analysis
Business Process
Business Impact Analysis
Business Continuity Planning
Performance Dashboards
Customer Journeys
Customer Experience Management
Business Transformation
Business Insights
Team Building Skills
Organizational Skills
Analytical Skills
Customer Experience
Banking
Psychology
Customer Service
Leadership
Team Management
Communication
People Management
Service Quality
Leadership and Management Skills
Professionalism Skills
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Discover more about Rizal Commercial Banking Corporation (RCBC)What is Echo Macaraig email address?
Email Echo Macaraig at [email protected]. This email is the most updated Echo Macaraig's email found in 2026.
How to contact Echo Macaraig?
To contact Echo Macaraig send an email to [email protected]. (updated on October 24, 2024)
What company does Echo Macaraig work for?
Echo Macaraig works for Rizal Commercial Banking Corporation (RCBC)
What is Echo Macaraig's role at Rizal Commercial Banking Corporation (RCBC)?
Echo Macaraig is Business Resiliency Manager
What is Echo Macaraig's Phone Number?
Echo Macaraig's phone (**) *** *** 426
What industry does Echo Macaraig work in?
Echo Macaraig works in the Banking industry.
Echo Macaraig Email Addresses
Echo Macaraig Phone Numbers
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