Ebuka Dike
Channel Support Officer at The Alternative Bank | Surulere, Lagos State, Nigeria
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Ebuka Dike serves as a Channel Support Officer at The Alternative Bank, where he plays a pivotal role in ensuring the smooth operation of critical digital channels such as USSD, ALTBank, ALTPro, and SMS. With over four years of experience as a Digital and Application Support Specialist, Ebuka has honed his expertise in maintaining and troubleshooting essential software applications that are vital for the bank's digital services. His proficiency in diagnosing technical issues and implementing effective solutions has been instrumental in enhancing user experience and operational efficiency.
In his current role, Ebuka is actively involved in key projects aimed at optimizing the bank's digital channels. He collaborates closely with cross-functional teams to identify areas for improvement and streamline processes, ensuring that end-users receive timely and effective support. His strong background in information technology and application support allows him to leverage data analytics to monitor system performance and proactively address potential challenges before they escalate.
Ebuka's technical acumen is complemented by his exceptional customer service skills, which enable him to communicate complex technical concepts in a user-friendly manner. His proficiency in tools such as Microsoft Excel and Oracle Database further enhances his ability to analyze data and generate insights that drive strategic decision-making. As The Alternative Bank continues to innovate and expand its digital offerings, Ebuka Dike remains a key asset, dedicated to delivering seamless and reliable banking experiences for customers.
Channel Support Officer at The Alternative Bank in January 2024 to Present
Application Support Officer at First City Monument Bank Limited in December 2022 to March 2024
Application Support Analyst at Eton Labs Inc in November 2022 to May 2023
Information Technology Application Support at UBA Group in June 2019 to February 2023
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Ajayi Crowther University, Bachelor's degree, October 2026
The Federal Polytechnic, Ado-Ekiti, Higher National Diploma, October 2026
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Microsoft Azure
SQL Server Management Studio
Project Delivery
Linux Server
Internet Information Services (IIS)
Frontline Support
Information Technology
Teamwork
Defining Requirements
Interpersonal Communication
Solution Implementation
Application Support Services
Resolving Issues
Troubleshooting
Customer Satisfaction (CSAT)
Oracle SQL Developer
PL/SQL
Red Hat Linux
Microsoft PowerPoint
Microsoft SQL Server
Toad 9.0
Microsoft Office
System Monitoring
Oracle Database
PostgreSQL
SQL PL
Microsoft Excel
Technical Support
Customer Service
Data Analysis
Phone Repair
Windows Server
Linux
SQL
Application Support
Data Analytics
Data Science
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Discover more about The Alternative BankWhat is Ebuka Dike email address?
Email Ebuka Dike at [email protected] and [email protected]. This email is the most updated Ebuka Dike's email found in 2026.
What is Ebuka Dike phone number?
Ebuka Dike phone number is 2348138545349.
How to contact Ebuka Dike?
To contact Ebuka Dike send an email to [email protected] or [email protected]. If you want to call Ebuka Dike try calling on 2348138545349. (updated on August 18, 2024)
What company does Ebuka Dike work for?
Ebuka Dike works for The Alternative Bank
What is Ebuka Dike's role at The Alternative Bank?
Ebuka Dike is Channel Support Officer
What industry does Ebuka Dike work in?
Ebuka Dike works in the Banking industry.
Ebuka Dike Email Addresses
Ebuka Dike Phone Numbers
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