Ebrar Curukoglu

Ebrar Curukoglu is a dedicated and results-driven Assistant Customer Service Manager at KFC UK & Ireland, where she plays a pivotal role in enhancing the overall customer experience and operational efficiency. With a Bachelor's Degree in Business Administration and over three years of hands-on management experience, Ebrar has developed a comprehensive skill set that includes troubleshooting, coaching, and strategic planning—key components in maintaining high standards of service excellence within a fast-paced hospitality environment.

In her current role, Ebrar oversees daily restaurant operations, ensuring that customer feedback is meticulously analyzed to identify areas for improvement. She implements targeted strategies to boost customer satisfaction, such as refining service protocols, optimizing staff deployment, and enhancing the overall dining experience. Her expertise in managing and mentoring a diverse team of employees enables her to foster a positive work environment, promote team cohesion, and develop future leaders through effective coaching and performance management.

Ebrar is also responsible for preparing staff rotas aligned with labor laws and business needs, ensuring optimal staffing levels during peak hours. Her proficiency with tools like Microsoft Office and Outlook facilitates efficient scheduling, communication, and reporting. Her international work experience and language skills further enhance her ability to connect with a diverse customer base and team members.

With a keen eye for operational strategy and a passion for customer service, Ebrar is eager to advance into a leadership role where she can leverage her expertise in sales, customer support, and team development. Her commitment to continuous improvement and her proactive approach make her a valuable asset to KFC UK & Ireland’s management team, driving both customer satisfaction and business growth.