Earl Gwin
IT Analyst at Aspen Dental | Rome, New York, United States
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Earl Gwin currently serves as an Information Technology Support Analyst at Aspen Dental, where he leverages his technical expertise and analytical skills to enhance operational efficiency and improve user experience. With a strong foundation in IT and a recent completion of the Google Data Analytics Professional Certificate, Earl is well-equipped to tackle complex data challenges. His role involves utilizing platforms like ServiceNow to design and implement work templates, which has led to a remarkable 25% decrease in ticket creation time. This achievement not only streamlines the support process but also allows the IT team to focus on more critical issues, ultimately enhancing service delivery.
Earl's analytical prowess shines through in his ability to analyze user data effectively. By identifying and resolving recurring issues, he has contributed to a 30% reduction in customer complaints, demonstrating his commitment to customer service and troubleshooting. His proficiency in data management tools, such as Excel and MySQL, enables him to develop and maintain comprehensive tracking systems for recurring issues, ensuring that the team can proactively address potential problems before they escalate.
In addition to his technical skills, Earl's expertise in data visualization using Tableau allows him to present complex data insights in an accessible manner, facilitating informed decision-making within the organization. As he transitions into a dedicated career in data analytics, Earl is excited to further harness his skills in data cleaning, analysis, and visualization to drive impactful business outcomes. His combination of technical knowledge, analytical capabilities, and a customer-focused approach positions him as a valuable asset to Aspen Dental and the broader IT landscape.
IT Analyst at Aspen Dental in May 2022 to Present
Service Desk Analyst at Central Association for the Blind and Visually Impaired in December 2020 to May 2022
Freight Identification at Walmart in July 2016 to December 2020
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Western Governors University, Bachelor of Applied Science - BASc, August 2026
Mohawk Valley Community College, Associate of Science - AS, August 2026
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Problem Solving
C++
Java
Data Structures
Network Troubleshooting
Linux
Technical Support
Application Support
Google Cloud Platform (GCP)
Computer Hardware
Extract, Transform, Load (ETL)
Pivot Tables
R (Programming Language)
Data Visualization
Tableau
Quality Assurance
Organization Skills
Time Management
Employee Training
Microsoft Excel
Data Analysis
Analytical Skills
Spreadsheets
MySQL
SQL
ServiceNow
Help Desk Support
Hardware
Information Technology
Customer Service
Troubleshooting
Optimization
Microsoft Word
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Discover more about Aspen DentalWhat is Earl Gwin email address?
Email Earl Gwin at [email protected] and [email protected]. This email is the most updated Earl Gwin's email found in 2026.
How to contact Earl Gwin?
To contact Earl Gwin send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Earl Gwin work for?
Earl Gwin works for Aspen Dental
What is Earl Gwin's role at Aspen Dental?
Earl Gwin is IT Analyst
What is Earl Gwin's Phone Number?
Earl Gwin's phone (212) ***-*266
What industry does Earl Gwin work in?
Earl Gwin works in the Computer Software industry.
Earl Gwin Email Addresses
Earl Gwin Phone Numbers
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