Dylan Sawchuk
Vice President, Head of Customer Success and Implementation. at MedaSystems | Dayton Metropolitan Area
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Dylan Sawchuk currently serves as Vice President, Head of Customer Success and Implementation at MedaSystems, where he plays a pivotal role in shaping the company's approach to expanded access programs and patient-centric solutions. In this leadership capacity, Dylan leverages his extensive expertise in customer experience, site reliability engineering, and support to drive scalable, innovative products that serve millions of users worldwide. His strategic focus encompasses developing effective policies, procedures, and feedback loops that ensure continuous improvement and operational excellence across the organization.
At MedaSystems, Dylan spearheads key projects aimed at optimizing the deployment and adoption of complex healthcare solutions, integrating agile methodologies and risk assessment strategies to mitigate challenges and enhance reliability. His ability to translate intricate engineering concepts into practical, user-friendly solutions has been instrumental in fostering seamless collaboration among cross-functional teams—including engineering, sales, and customer success—to deliver high-impact results. Dylan’s hands-on approach to emergency management, training, and team leadership ensures that both internal teams and customers are equipped with the knowledge and support necessary for success.
Moreover, Dylan’s expertise in product management and marketing strategy enables him to align technical development with customer needs, ensuring that MedaSystems’ offerings are not only innovative but also highly reliable and scalable. His commitment to building strong feedback loops and implementing best practices in site reliability engineering has been crucial in maintaining high customer satisfaction and trust. Through his leadership, MedaSystems continues to advance its mission of expanding access to vital healthcare solutions, making a meaningful difference in the lives of patients and providers alike.
Vice President, Head of Customer Success and Implementation. at MedaSystems in September 2024 to Present
Mscripts Head of SRE and implementations. at Outcomes™ in July 2023 to September 2024
Outcomes Technology Operations Lead (Manager SRE and Support) at Cardinal Health in October 2022 to October 2023
Head Of Customer Experience: Customer Support, SRE (Acquired mscripts) at Cardinal Health in February 2021 to November 2022
Head of Customer Support (mscripts) at Cardinal Health in April 2019 to February 2021
Customer Success Manager at mscripts (Acquired by Cardinal Health) in October 2017 to February 2021
Startup Ninja / Customer success at mscripts in September 2015 to February 2021
Head Of Customer Experience (Customer Support & Site Reliability engineering, SRE) at mscripts in September 2015 to April 2019
Flight operations at TerrAvion, Inc. in May 2015 to August 2015
Customer Support Specialist at SquareTrade in February 2015 to May 2015
Consultant at Mooresolutions in March 2013 to March 2014
Trainer at Apple Inc in August 2012 to February 2014
Specialist at Apple Inc in January 2008 to January 2011
Specialist at Apple in January 2008 to January 2011
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Embry-Riddle Aeronautical University, Bachelor of Science (BS), October 2026
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Risk Management
Risk Assessment
Emergency Management
Strategic Planning
FileMaker
Customer Service
Training
Data Analysis
Technical Support
Team Leadership
Safety
OS X
Customer Satisfaction
Customer Experience
Communication
Mac
Microsoft Office
Social Media
Leadership
Employee Training
Marketing Strategy
Social Media Marketing
Management
Product Management
Agile Methodologies
Agile Project Management
JIRA
Team Building
Microsoft Word
Microsoft PowerPoint
Start-ups
Project Management
SQL
Mobile Devices
Software as a Service (SaaS)
Strategy
Consulting
Account Management
Teamwork
Jira Service Desk
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Discover more about MedaSystemsWhat is Dylan Sawchuk email address?
Email Dylan Sawchuk at [email protected] and [email protected]. This email is the most updated Dylan Sawchuk's email found in 2026.
What is Dylan Sawchuk phone number?
Dylan Sawchuk phone number is 3868715560.
How to contact Dylan Sawchuk?
To contact Dylan Sawchuk send an email to [email protected] or [email protected]. If you want to call Dylan Sawchuk try calling on 3868715560. (updated on February 11, 2025)
What company does Dylan Sawchuk work for?
Dylan Sawchuk works for MedaSystems
What is Dylan Sawchuk's role at MedaSystems?
Dylan Sawchuk is Vice President, Head of Customer Success and Implementation.
What industry does Dylan Sawchuk work in?
Dylan Sawchuk works in the Computer Software industry.
Dylan Sawchuk Email Addresses
Dylan Sawchuk Phone Numbers
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