Dwaynette Taylor
Commercial Specialist at Progressive Insurance | Hollywood, Florida, United States
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Dwaynette Taylor is a dedicated Commercial Specialist at Progressive Insurance, where she leverages her extensive background in customer service to enhance the experience of commercial clients. With several years of experience in a call center environment, Dwaynette has honed her skills in inbound sales, active listening, and critical thinking, making her adept at addressing complex insurance inquiries. In her current role, she is responsible for demystifying coverage options, rates, and billing issues, ensuring that clients fully understand their policies and the value they provide.
Dwaynette's expertise extends to making policy modifications, such as adjusting vehicle and driver information, as well as processing renewals, cancellations, and reinstatements. Her strong problem-solving abilities allow her to identify customers' unique insurance needs, enabling her to recommend additional products and coverages that align with their business goals. This consultative approach not only fosters trust but also enhances client satisfaction and retention.
Key projects Dwaynette has undertaken include streamlining the policy review process to improve efficiency and reduce turnaround times for clients. By utilizing her proficiency in Microsoft Office and creative problem-solving techniques, she has contributed to the development of training materials that empower her colleagues to deliver exceptional service. Dwaynette’s commitment to collaborative problem-solving and conflict resolution further underscores her role as a vital asset to Progressive Insurance, where she continues to make a meaningful impact in the commercial insurance sector.
Commercial Specialist at Progressive Insurance in April 2022 to Present
Customer Service Representative at U.S. Bank in March 2021 to May 2022
Preschool Teacher at Broward County Public Schools in February 2020 to March 2021
Customer Service Representative at Comcast Cable in January 2007 to January 2012
Customer Service Representative at American Express in October 2006 to August 2007
Customer Service Representative at PRC, LLC in May 2005 to August 2006
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University of Phoenix, Bachelor's degree, September 2026
Broward College, Pending AS, September 2026
Miami Carol City Sr. High, September 1998 to September 2026
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Coaching
Telecommunications Billing
Bill Payment
Bill
Sales
Customer Relationship Management (CRM)
Troubleshooting
Order Entry
International Relations
Critical Thinking
Mediation
Early Childhood Education
Classroom Management
Teaching
Classroom Instruction
Contact Centers
Problem Solving
Creative Problem Solving
Collaborative Problem Solving
Conflict Resolution
Insurance
Commercial Insurance
Property and Casualty Insurance
Commercial
Customer Service
Inbound Marketing
Inbound Sales
Microsoft Office
Dispute Resolution
Microsoft Word
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Discover more about Progressive InsuranceWhat is Dwaynette Taylor email address?
Email Dwaynette Taylor at [email protected] and [email protected]. This email is the most updated Dwaynette Taylor's email found in 2026.
What is Dwaynette Taylor phone number?
Dwaynette Taylor phone number is 3055227560 and 7869556060.
How to contact Dwaynette Taylor?
To contact Dwaynette Taylor send an email to [email protected] or [email protected]. If you want to call Dwaynette Taylor try calling on 3055227560 and 7869556060. (updated on September 16, 2024)
What company does Dwaynette Taylor work for?
Dwaynette Taylor works for Progressive Insurance
What is Dwaynette Taylor's role at Progressive Insurance?
Dwaynette Taylor is Commercial Specialist
What industry does Dwaynette Taylor work in?
Dwaynette Taylor works in the Insurance industry.
Dwaynette Taylor Email Addresses
Dwaynette Taylor Phone Numbers
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