Duane Drayson
Tax Pro / CSL / Instructor at H&R Block | Winnipeg, Manitoba, Canada
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Duane Drayson currently leverages his extensive expertise in business and technical analysis within his role at H&R Block as a Tax Professional, Customer Service Leader (CSL), and Instructor. In this multifaceted position, he combines his deep understanding of IT infrastructure, telecommunications, and process improvement to enhance client experiences and operational efficiency. His background in troubleshooting, requirements analysis, and project management allows him to navigate complex tax scenarios with precision, ensuring clients receive accurate guidance and support. As a CSL, Duane maintains supervisory responsibilities, overseeing call center operations, optimizing workflows, and implementing best practices in customer service delivery. His skills in Avaya systems, networking, and data center management contribute to a seamless communication environment, which is critical in a high-volume, client-focused setting.
Beyond his technical acumen, Duane’s passion for understanding the intricacies of the tax system and financial planning has driven him to deepen his involvement in this area. His desire to explore tax strategies and money management aligns well with his role as an instructor, where he shares his knowledge with colleagues and clients alike. This quasi-retirement phase allows him to pursue meaningful part-time work that satisfies his curiosity about tax processes while utilizing his analytical and problem-solving skills. Duane’s results-oriented mindset, combined with his independence and logical approach, makes him a valuable asset in navigating the complexities of tax preparation and client service. His ability to adapt his technical expertise to the financial domain exemplifies his versatile skill set and commitment to continuous learning in the evolving landscape of tax and financial services.
Tax Pro / CSL / Instructor at H&R Block in January 2016 to Present
School Bus Driver at LRSD in April 2015 to December 2021
IT Manager at MBNA, Division of the TD Bank Group in December 2011 to October 2014
Technology Consultant at MBNA Canada Bank, Division of the Bank of America in January 2008 to November 2011
Senior Technical Analyst at CUETS & CUETS Financial in January 2001 to January 2007
Senior IT Technical Analyst at Cargill Limited in January 1982 to January 2001
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University of Manitoba, Bachelor's Degree, October 1974 to October 1978
University of Winnipeg, October 2026
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Call Centers
Vendor Management
Troubleshooting
Business Analysis
IT Strategy
Security
ITIL
Project Management
Avaya
Process Improvement
Requirements Analysis
Technical Staff Management
Data Center
Telecommunications
Call Center
Networking
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Discover more about H&R BlockWhat is Duane Drayson email address?
Email Duane Drayson at [email protected]. This email is the most updated Duane Drayson's email found in 2026.
How to contact Duane Drayson?
To contact Duane Drayson send an email to [email protected]. (updated on March 15, 2025)
What company does Duane Drayson work for?
Duane Drayson works for H&R Block
What is Duane Drayson's role at H&R Block?
Duane Drayson is Tax Pro / CSL / Instructor
What is Duane Drayson's Phone Number?
Duane Drayson's phone (416) ***-*338
What industry does Duane Drayson work in?
Duane Drayson works in the Retail industry.
Duane Drayson Email Addresses
Duane Drayson Phone Numbers
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