Drew Steblay

Drew Steblay is a seasoned Customer Success Manager specializing in Product Marketing at ON24, where he leverages over a decade of experience in project management and customer support to drive impactful digital engagement solutions. In his current role, Drew is instrumental in orchestrating webcasts and webinars, both live and on-demand, that empower businesses to thrive in the evolving digital landscape. His expertise extends to the creation and management of media content libraries, ensuring that clients have seamless access to valuable resources that enhance their marketing strategies.

Drew's proficiency in managing high volumes of customer escalations and outreach has positioned him as a subject matter expert (SME) within the organization. He excels at analyzing customer needs and translating them into actionable insights, which has led to the successful execution of numerous high-profile projects. His work on the Engagement Hub and Target Pages has been particularly noteworthy, as these initiatives not only enhance live event experiences but also optimize digital archives for future use.

With a strong foundation in tools like Salesforce.com and SharePoint, Drew effectively utilizes metrics and analytics to inform decision-making and improve customer satisfaction. His adeptness at project management, combined with his technical acumen, allows him to navigate complex challenges and deliver exceptional results. As a passionate advocate for customer success, Drew is committed to fostering long-term relationships and ensuring that clients maximize the value of ON24’s innovative solutions in the ever-changing digital marketing arena.