Doug Krutick
Team Lead Remote Tech Support at IBM CORP | Atlanta Metropolitan Area
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Doug Krutick currently serves as the Team Lead for Remote Tech Support at IBM Corporation, where he leverages his extensive expertise in hardware and software to provide exceptional technical support for high-end P Series servers running AIX, UNIX, and LYNIX. In this pivotal role, Doug is responsible for overseeing a 24x7x365 call center, ensuring that clients receive timely and effective assistance for their critical systems. His strategic planning capabilities enable him to manage manpower effectively, allowing for optimal hourly coverage and seamless operations within the support team.
Doug's commitment to excellence is evident in his mentorship and training initiatives for new representatives, where he imparts his knowledge of technical support processes and best practices. His hands-on approach not only fosters a collaborative team environment but also enhances the overall skill set of the team, ensuring that they are well-equipped to handle complex technical issues. With a strong foundation in software development and the software development life cycle (SDLC), Doug is adept at identifying and resolving software-related challenges that may arise during server operations.
In addition to his technical acumen, Doug excels in program management and team building, utilizing tools such as Microsoft Office to streamline processes and improve communication within the team. His ability to blend technical expertise with strategic oversight makes him a valuable asset to IBM, as he continues to drive innovation and efficiency in remote tech support. Doug's passion for technology and dedication to customer satisfaction are key factors that contribute to the success of the support team and the overall mission of IBM Corporation.
Team Lead Remote Tech Support at IBM CORP in January 1980 to Present
Senior Field Engineer at IBM CORP in January 1968 to January 1980
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The City College of New York, BS, November 1963 to November 1968
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Hardware
Unix
Wireless
Software Development
Technical Support
SDLC
VoIP
Team Building
Program Management
Microsoft Office
Software Installation
Management
Strategic Planning
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Discover more about IBM CORPWhat is Doug Krutick email address?
Email Doug Krutick at [email protected] and [email protected]. This email is the most updated Doug Krutick's email found in 2026.
What is Doug Krutick phone number?
Doug Krutick phone number is 8456716999.
How to contact Doug Krutick?
To contact Doug Krutick send an email to [email protected] or [email protected]. If you want to call Doug Krutick try calling on 8456716999. (updated on January 07, 2025)
What company does Doug Krutick work for?
Doug Krutick works for IBM CORP
What is Doug Krutick's role at IBM CORP?
Doug Krutick is Team Lead Remote Tech Support
What industry does Doug Krutick work in?
Doug Krutick works in the Information Technology & Services industry.
Doug Krutick Email Addresses
Doug Krutick Phone Numbers
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