Donnell Arnold
IT Customer Support Technician ll at Cummins Inc. | Rocky Mount-Wilson Area
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Donnell Arnold currently serves as an IT Customer Support Technician II at Cummins Inc., where he plays a pivotal role in ensuring the seamless operation of IT services for over 350 clients within the facility. His expertise in managing complex IT environments is evident in his oversight of key testing applications across both Android and Apple devices, which are critical for the company’s operational efficiency. Donnell's proficiency with various operating systems, including Active Directory, Maximo, Toad, Oracle, ERP, ServiceNow, and VNC, enables him to troubleshoot and resolve issues effectively, ensuring minimal downtime for end-users.
In his role, Donnell is responsible for managing large-scale projects that require meticulous planning and execution. His experience in project management, coupled with his strong analytical skills, allows him to oversee multiple complex initiatives simultaneously, driving them to successful completion. He is adept at establishing and monitoring performance metrics, ensuring that all IT services align with Cummins Inc.'s strategic objectives.
Donnell's commitment to continuous improvement is further exemplified by his certifications, including Certified Information Security Manager (CISM), which underscores his dedication to maintaining high standards of data security and management. His background in coaching and onboarding also highlights his ability to foster a collaborative work environment, empowering team members and enhancing overall productivity. With a strong foundation in data analytics and business development, Donnell is well-equipped to contribute to Cummins Inc.'s mission of delivering innovative solutions while maintaining exceptional customer support.
IT Customer Support Technician ll at Cummins Inc. in January 2023 to Present
Technical Services Manager at Wilson County Schools - NC in February 2022 to January 2023
District Technology Technician ll at Wilson County Public Schools at Wilson County Schools - NC in February 2021 to April 2022
District Technology Technician at Edgecombe County Public Schools in February 2020 to March 2021
Digital Literacy Media Specialist at Edgecombe County Public Schools in November 2019 to February 2020
Power Project Analyst ll at Pike Engineering in December 2017 to November 2019
Inventory Manager at Us Cellular Store in May 2017 to December 2017
Information Technology Technician at Nash Rocky Mount Schools in June 2016 to April 2017
Assistant Manager at Finish Line in December 2015 to April 2017
Information Technology Assistant at North Carolina Wesleyan College in June 2015 to May 2016
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North Carolina Wesleyan University, Bachelor's degree, July 2026
North Carolina Wesleyan University, Bachelor of Applied Science - BASc, July 2026
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Computer Networking
Cloud Security
Lean Six Sigma
Continuous Process Improvement
Problem Solving
Communication
Service Desk
Network Security
Microsoft Office
Information Security
Warehouse Management Systems
Six Sigma
Warehouse Control
IT Operations
Computer Hardware Troubleshooting
Remote Troubleshooting
Information Security Management
CISA
Certified Information Security Manager (CISM)
Internet of Things (IoT)
IT Hardware Support
Active Directory
Customer Service
Coaching
Technical Support
Troubleshooting
Information Technology
Data Analysis
Project Management
Database Administration
Project Coordination
Data Management
AutoCAD
Maximo
C++
JavaScript
Project Planning
Project Engineering
Project Management Office (PMO)
Microsoft Project
Sales
Analytics
Business Development
Internal Audit
CIM
Onboarding
Data Analytics
Microsoft Excel
Microsoft Word
Written Communication
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Discover more about Cummins Inc.What is Donnell Arnold email address?
Email Donnell Arnold at [email protected]. This email is the most updated Donnell Arnold's email found in 2026.
How to contact Donnell Arnold?
To contact Donnell Arnold send an email to [email protected]. (updated on May 20, 2024)
What company does Donnell Arnold work for?
Donnell Arnold works for Cummins Inc.
What is Donnell Arnold's role at Cummins Inc.?
Donnell Arnold is IT Customer Support Technician ll
What is Donnell Arnold's Phone Number?
Donnell Arnold's phone (**) *** *** 391
What industry does Donnell Arnold work in?
Donnell Arnold works in the Information Technology & Services industry.
Donnell Arnold Email Addresses
Donnell Arnold Phone Numbers
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