Don Kippert

Q: What is Don Kippert email address?

Email Don Kippert at donkippert@charter.net and don.kippert@philminnesagency.com. This email is the most updated Don Kippert's email found in 2026.

Q: How to contact Don Kippert?

To contact Don Kippert send an email to donkippert@charter.net or don.kippert@philminnesagency.com. If you want to call Don Kippert try calling on 6082268377. (updated on August 25, 2024)

Lead Capacity Planning Coordinator (Workforce Analyst) at American Family Insurance | Madison, Wisconsin, United States

About Don Kippert

Don Kippert currently serves as the Lead Capacity Planning Coordinator at American Family Insurance, where he leverages his extensive expertise in workforce management to optimize operational efficiency and enhance customer service delivery. Since joining the company as a Call Flow Analyst in November 2016, Don has developed a comprehensive understanding of call center dynamics and resource allocation, which has been instrumental in shaping strategic initiatives that align workforce capabilities with business demands.

In his current role, Don is responsible for analyzing call volume trends and forecasting staffing needs to ensure that customer inquiries are handled promptly and effectively. His proficiency in Microsoft Excel and other analytical tools allows him to create detailed reports and dashboards that provide actionable insights for management. By employing advanced data analytics, Don has successfully led key projects aimed at improving service levels and reducing wait times, ultimately enhancing the overall customer experience.

Don's commitment to team building and collaboration is evident in his approach to workforce planning. He actively engages with cross-functional teams to identify opportunities for process improvements and implement best practices. His strong communication skills, coupled with a deep understanding of customer service principles, enable him to foster a positive work environment that motivates team members to excel.

As a seasoned professional in the insurance industry, Don Kippert continues to drive innovation in capacity planning and workforce analytics, ensuring that American Family Insurance remains at the forefront of customer service excellence. His dedication to continuous improvement and operational effectiveness positions him as a key player in the organization's success.

Don Kippert Work

Lead Capacity Planning Coordinator (Workforce Analyst) at American Family Insurance in November 2016 to Present

Business Processing Assistant at TASC (Total Administrative Services Corporation) in December 2018 to February 2021

Business Processing Team Lead at TASC (Total Administrative Services Corporation) in October 2015 to April 2017

Don Kippert Education

James Madison Memorial High School, General Studies, October 1982 to October 1986

James Madison Memorial High School, October 1982 to October 1986

Don Kippert Skills

Training

Call Centers

Process Improvement

About Don Kippert's Current Company

American Family Insurance

Discover more about American Family Insurance

Frequently Asked Questions about Don Kippert

What is Don Kippert email address?

Email Don Kippert at [email protected] and [email protected]. This email is the most updated Don Kippert's email found in 2026.

What is Don Kippert phone number?

Don Kippert phone number is 6082268377.

How to contact Don Kippert?

To contact Don Kippert send an email to [email protected] or [email protected]. If you want to call Don Kippert try calling on 6082268377. (updated on August 25, 2024)

What company does Don Kippert work for?

Don Kippert works for American Family Insurance

What is Don Kippert's role at American Family Insurance?

Don Kippert is Lead Capacity Planning Coordinator (Workforce Analyst)

What industry does Don Kippert work in?

Don Kippert works in the Insurance industry.