Doina Lyons
Customer Success Manager, Enterprise at Workleap | Windsor, Ontario, Canada
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Doina Lyons is a seasoned Customer Success Manager II at Achievers, where she leverages over 15 years of experience to enhance customer engagement and drive retention through strategic relationship-building. In her current role, Doina is instrumental in implementing the Achievers Employee Experience Platform™, a robust solution designed to foster a culture of recognition and belonging within organizations. By partnering closely with clients, she ensures that they not only understand the platform's capabilities but also maximize its potential to align with their unique workforce needs.
Doina's expertise lies in her ability to analyze key metrics and customer satisfaction data, allowing her to tailor solutions that resonate with each client's objectives. She is adept at account management and excels in customer service, ensuring that clients feel supported and valued throughout their journey. Her proficiency in Salesforce.com and direct sales enhances her ability to track progress and identify opportunities for growth, making her a vital asset to both her team and the clients she serves.
Currently, Doina is leading several key projects aimed at enhancing user adoption and engagement with the Achievers platform. By conducting regular training sessions and feedback loops, she empowers customers to leverage the platform effectively, driving employee recognition initiatives that align with shared core values. Her passion for helping customers achieve their goals is evident in her proactive approach, where she not only addresses immediate concerns but also anticipates future needs, ensuring long-term success and satisfaction. Through her dedication and expertise, Doina continues to make a significant impact in the customer success landscape, fostering environments where employees feel valued and motivated to contribute their best.
Customer Success Manager, Enterprise at Workleap in September 2024 to Present
Customer Success Manager II at Achievers in January 2023 to September 2024
Partner Renewal Specialist at CDW Canada in January 2022 to January 2023
Customer Success Manager at Encircle in October 2020 to December 2021
Sr. Customer Success Manager at Igloo Software in November 2018 to June 2020
Regional Sales Manager at Vena Solutions in December 2014 to November 2018
Corporate Account Manager at CDW in November 2013 to January 2015
Pharmaceutical Service Representative (Quintiles) at Pfizer in April 2013 to November 2013
Medical Technologist at Henry Ford Health System in September 2009 to February 2012
Medical Technologist at Detroit Medical Center in August 2007 to September 2009
Research Assistant at Wayne State University - Anti-Infective Research Laboratory in January 2004 to January 2007
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Wayne State University, Bachelor of Science, October 2026
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User Experience (UX)
Key Metrics
Customer Experience
Data Analytics
Analytical Skills
Communication
Attention to Detail
Customer Retention
Customer Support
Strategic Planning
Direct Client Interaction
Manage client expectations
Relationship Development
Customer Satisfaction
Onboarding
Customer Engagement
Account Management
Sales
Solution Selling
Customer Service
Sales Management
Relationship Building
Manage Client Relationships
Sales Process
Professional Services
Inside Sales
Sales Operations
CRM
Salesforce.com
Direct Sales
Management
Business Development
Software as a Service (SaaS)
Customer Relationship Management (CRM)
Microsoft Office
Long Term Relationship Building
CSM
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Discover more about WorkleapWhat is Doina Lyons email address?
Email Doina Lyons at [email protected], [email protected] and [email protected]. This email is the most updated Doina Lyons's email found in 2026.
How to contact Doina Lyons?
To contact Doina Lyons send an email to [email protected], [email protected] or [email protected]. (updated on September 29, 2024)
What company does Doina Lyons work for?
Doina Lyons works for Workleap
What is Doina Lyons's role at Workleap?
Doina Lyons is Customer Success Manager, Enterprise
What is Doina Lyons's Phone Number?
Doina Lyons's phone +44 ** **** *136
What industry does Doina Lyons work in?
Doina Lyons works in the Information Technology & Services industry.
Doina Lyons Email Addresses
Doina Lyons Phone Numbers
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