Didier Hermann
Support Account Manager / Customer Success Manager at Oracle | Greater Strasbourg Metropolitan Area
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Didier Hermann currently serves as a Support Account Manager and Customer Success Manager at Oracle, where he plays a pivotal role in driving strategic support services for high-value, international clients. Managing a top-tier account generating over $60 million in revenue, Didier is responsible for ensuring seamless service delivery, contract renewals, and the ongoing success of Oracle’s solutions within the client’s ecosystem. His role extends beyond traditional account management, encompassing customer advisory, technical support, and fostering long-term partnerships that align with the client’s evolving business objectives.
With over 15 years of extensive technical expertise, Didier has developed a comprehensive understanding of complex IT environments, including on-premises infrastructure, cloud computing, SaaS applications, and data center operations. His background in systems administration, network security, and information security enables him to deliver tailored support strategies that optimize performance, enhance security posture, and ensure compliance. Didier’s proficiency in ITIL frameworks and service delivery best practices ensures that support services are aligned with industry standards, providing reliable and scalable solutions to his clients.
In his current role, Didier drives maximum adoption of Oracle solutions by developing strategic initiatives that foster customer success and operational excellence. His focus on proactive customer engagement, support contract management, and technical advisory positions him as a trusted advisor. By leveraging his management skills and technical acumen, Didier ensures that his clients realize the full value of Oracle’s cloud, SaaS, and support offerings, ultimately strengthening long-term partnerships and delivering measurable business outcomes.
Support Account Manager / Customer Success Manager at Oracle in June 2018 to Present
Support Account Manager at Oracle in September 2010 to May 2018
Service Delivery Manager at Sun Microsystems in January 2008 to September 2010
Service Account Manager at Sun Microsystems in March 2002 to January 2008
Worldwide Fly&Fix support Engineer at Sun Microsystems in January 2005 to August 2007
Onsite proactive support Engineer at Sun Microsystems in March 2000 to March 2002
UNIX System Administrator at Ariane Ingenierie in December 1996 to March 2000
Network Engineer at GPC Eurosys in January 1993 to January 1996
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Université Louis Pasteur (Strasbourg I), November 1992 to November 1993
Couffignal, November 1990 to November 1992
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Service Delivery
ITIL
Enterprise Software
Account Management
Technical Support
Management
Customer Satisfaction
Networking
IT Service Management
Virtualization
Solution Selling
Integration
Executive Level Communication
Escalations Management
Network Security
Information Security
Cloud Computing
Software as a Service (SaaS)
Data Center
Pre-sales
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Discover more about OracleWhat is Didier Hermann email address?
Email Didier Hermann at [email protected], [email protected] and [email protected]. This email is the most updated Didier Hermann's email found in 2026.
How to contact Didier Hermann?
To contact Didier Hermann send an email to [email protected], [email protected] or [email protected]. (updated on March 25, 2025)
What company does Didier Hermann work for?
Didier Hermann works for Oracle
What is Didier Hermann's role at Oracle?
Didier Hermann is Support Account Manager / Customer Success Manager
What is Didier Hermann's Phone Number?
Didier Hermann's phone (**) *** *** 108
What industry does Didier Hermann work in?
Didier Hermann works in the Information Technology & Services industry.
Didier Hermann Email Addresses
Didier Hermann Phone Numbers
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