Dia M
Claims Consultant II at TD Insurance | Calgary, Alberta, Canada
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Dia M. currently serves as a Claims Consultant II at TD Insurance, where she plays a pivotal role in managing a diverse portfolio of claims with precision and empathy. In this capacity, she oversees a caseload of up to 170 claims, ensuring each case is handled with meticulous attention to detail and a client-centric approach. Her expertise in claims investigation and assessment allows her to leverage support functions effectively, facilitating timely resolutions that align with company policies and mitigate potential risks.
Beyond her technical responsibilities, Dia brings a compassionate touch to her work, integrating her passion for mental health advocacy and empathetic listening into her daily interactions. Her strong interpersonal skills and stakeholder management capabilities enable her to build trust with clients, colleagues, and external partners alike. She excels in conflict resolution and regional planning, ensuring that complex claims are navigated smoothly while maintaining a focus on customer satisfaction.
Her proficiency in business decision-making and being tech-savvy enhances her ability to utilize innovative tools and data-driven insights, streamlining claims processes and improving operational efficiency. Additionally, Dia’s experience in cross-functional team leadership and event planning underscores her ability to coordinate efforts across departments, fostering a collaborative environment that prioritizes both risk mitigation and client well-being.
In her current role, Dia M. exemplifies a balanced blend of industry expertise, emotional intelligence, and strategic thinking—making her an invaluable asset to TD Insurance’s claims management team. Her dedication to providing empathetic support and her commitment to continuous improvement position her as a leader in delivering exceptional service in the insurance claims landscape.
Claims Consultant II at TD Insurance in February 2023 to Present
Program Lead at Canada Homestay Network in January 2021 to May 2024
Regional Lead at Canada Homestay Network in January 2019 to January 2021
Relationship Manager (Remote) at Canada Homestay Network in January 2017 to January 2019
Virtual Office Administrator at The Admin Pro in January 2016 to January 2017
Service Clerk at UWI Co-operative Credit Union in January 2013 to January 2014
Client Service Representative at Ontario Ministry of Health in January 1998 to January 2010
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Ryerson University, Bachelor of Commerce - BCom, August 1999
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Cultural Awareness
Collaborative Problem Solving
Decision-Making
Conflict Management
Relationship Building
Administration
Empathetic Listening
Active Listening
Mental Health Advocacy
Stress Management
Conflict Resolution
Written Communication
Employee Relations
Business Acumen
Stressful Situations
Insurance
Communication
Risk Management
Claim Investigation
Insurance Adjusting
Coaching
Virtual Assistance
Customer Service
Remote Administration
Virtual Teams
Client Relations
Cross-functional Team Leadership
Office Administration
Billing
Document Management
Bank Reconciliation
Event Planning
Research
Microsoft Office
Microsoft Publisher
Microsoft Excel
Teamwork
Interpersonal Skills
Stakeholder Management
Employee Training
Time Management
Team Leadership
Client Services
Skilled Multi-tasker
Payroll Administration
Travel Coordination
Business Decision Making
Deadline Oriented
High Level Of Accuracy
Business Communications
Virtual office
E-invoicing
Tech-savvy
Real Estate Due Diligence
Regional Planning
Cloud based file sharing and storage
Social Networking and Marketing
Writing and Proofreading
Problem Solving
Analytical Skills
Leadership
Cultural Diversity
Coordinating Meetings
Process Improvement
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Discover more about TD InsuranceWhat is Dia M email address?
Email Dia M at [email protected]. This email is the most updated Dia M's email found in 2026.
How to contact Dia M?
To contact Dia M send an email to [email protected]. (updated on June 04, 2025)
What company does Dia M work for?
Dia M works for TD Insurance
What is Dia M's role at TD Insurance?
Dia M is Claims Consultant II
What is Dia M's Phone Number?
Dia M's phone (416) ***-*247
What industry does Dia M work in?
Dia M works in the Insurance industry.
Dia M Email Addresses
Dia M Phone Numbers
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