Dhashimi S
Manager, Learning Operations at Knowledge Kraft Solutions | Selangor, Malaysia
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Dhashimi S. currently serves as the Manager of Learning Operations at Knowledge Kraft Solutions, a dynamic training provider dedicated to transforming lives and businesses through targeted skill development. In this pivotal role, Dhashimi oversees the strategic planning and execution of comprehensive training programs that span employment training, contact center excellence, and IT service management. Her expertise lies in designing and implementing innovative learning solutions that align with industry best practices, ensuring participants acquire practical skills that translate directly into improved performance and productivity.
A key focus for Dhashimi is optimizing the learning experience through meticulous business process analysis and continuous process improvement initiatives. She leads her team in developing tailored corporate training modules, leveraging her deep understanding of software lifecycle management and technical support to create impactful, industry-relevant content. Her leadership in large-scale contact center training projects has empowered organizations to enhance customer engagement, streamline operations, and elevate service quality.
Dhashimi’s commitment to fostering a vibrant learning culture is evident in her emphasis on integrating consulting and advisory services into her programs. She actively promotes the use of presentation design and other instructional design techniques to deliver engaging, interactive sessions that resonate with diverse learner groups. Her ability to blend technical expertise with innovative training methodologies makes her a valuable asset in driving organizational growth and employee development. Through her work, Dhashimi exemplifies how the right skills, delivered through strategic training and operational excellence, can truly transform individuals and businesses alike.
Manager, Learning Operations at Knowledge Kraft Solutions in July 2024 to Present
Corporate Trainer at Freelance in January 2021 to June 2024
IT Project Coordinator/Business Advisory Specialist at Accenture in January 2021 to July 2022
IT Project Coordinator/Business Advisory Specialist at AIG Global Services (Malaysia) in October 2015 to January 2021
License,Asset & Vendor Management Specialist at International Software Centre Malaysia - Scope International (M) Sdn Bhd in November 2013 to July 2015
Configuration Management Analyst at CSC (MALAYSIA) SDN BHD in March 2011 to November 2013
Technical Support Executive (Shell Account) at Hewlett-Packard Multimedia (M) Sdn Bhd in July 2010 to June 2011
Technical Support Executive (Singtel Project) at Scicom (MSC) Bhd in July 2009 to June 2010
Customer Service Professional at Maxis Berhad in January 2008 to January 2009
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Sunway College, September 2026
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Strategic Planning
Program Management
Team Leadership
Stakeholder Management
Stakeholder Engagement
Innovation Development
Product Management
Strategic Human Resource Planning
Human Resource Development
Communication
Employment Training
Contact Centers
Project Planning
Project Coordination
Corporate Training
Training Management
Organizational Effectiveness
Business Resilience
Women's Leadership
Process Improvement
Management
IT Service Management
IT Outsourcing
Configuration Management
Financial Analysis
Asset Management
Active Directory
Financial Reporting
Risk Management
Accounting
Financial Modeling
Business Analysis
BMC Remedy
Technical Support
Analysis
Service Delivery
Troubleshooting
ITIL
Vendor Management
Team Management
Software Lifecycle Management
IT Management
Consulting
IT Operations
Business Development
Project Management
Data Analysis
Analytical Skills
Big Data Analytics
Big Data
Large-scale Data Analysis
Research
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Visual Basic .NET (VB.NET)
VBScript
Member of Toastmasters
Presentation Skills
ITIL Certified
ITIL Service Strategy
modern machine learning
Lean Manufacturing
Business Process Improvement
Business Process Analysis
Business Process Efficiency
Business Process Mapping
Presentation Design
Presentations
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What is Dhashimi S email address?
Email Dhashimi S at [email protected]. This email is the most updated Dhashimi S's email found in 2026.
What is Dhashimi S phone number?
Dhashimi S phone number is 6011-25839723.
How to contact Dhashimi S?
To contact Dhashimi S send an email to [email protected]. If you want to call Dhashimi S try calling on 6011-25839723. (updated on March 10, 2025)
What company does Dhashimi S work for?
Dhashimi S works for Knowledge Kraft Solutions
What is Dhashimi S's role at Knowledge Kraft Solutions?
Dhashimi S is Manager, Learning Operations
What industry does Dhashimi S work in?
Dhashimi S works in the Professional Training & Coaching industry.
Dhashimi S Email Addresses
Dhashimi S Phone Numbers
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