Dewayne P
Sr. Network Support Analyst at Comtech Telecommunications Corp. | Seattle, Washington, United States
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As a Senior Network Support Analyst at Comtech Telecommunications Corp., De'wayne P. plays a pivotal role in the advancement and support of Next Generation 911 systems across the Pennsylvania and Washington regions. His expertise in troubleshooting, installations, and product support for both hardware and software has positioned him as a Subject Matter Expert (SME) within the team. De'wayne's responsibilities include answering incoming calls from customers and third-party providers, where he utilizes his strong interpersonal skills to ensure effective communication and resolution of technical issues.
In his role, De'wayne is adept at initiating incident tickets both proactively and upon request, demonstrating his attention to detail and analytical skills. He expertly identifies, triages, resolves, and escalates incidents, often handling complex Level 3 technical support challenges. His proficiency in utilizing tools such as JIRA for incident management enhances the efficiency of the support process, allowing for streamlined communication and tracking of issues.
De'wayne's commitment to customer service is evident in his ability to translate complex technical concepts into easily understandable terms for end-users, fostering a positive user experience. His background in Network Operations Center (NOC) environments and expertise in networking and integration further bolster his capability to support critical systems effectively. As he continues to contribute to key projects within Comtech, De'wayne remains dedicated to enhancing the reliability and functionality of emergency communication systems, ensuring that communities receive the support they need in times of crisis.
Sr. Network Support Analyst at Comtech Telecommunications Corp. in July 2019 to Present
Customer Support Specialist at Workday in August 2020 to September 2020
Customer Support Representative -Tier 2 at DocuSign in October 2016 to June 2019
Loss Prevention Specialist at Nordstrom in December 2018 to April 2019
IT Service Desk at Workday in March 2016 to October 2016
Information Technology at Stanford Health Care in July 2015 to February 2016
PPS Field Service Engineer at Hewlett-Packard in February 2013 to July 2015
IT System Mgmt Analyst, Health Information Exchange(HIE) at Axolotl is now OptumInsight in November 2011 to March 2015
Technical Support at Payment Processing Incorporated in September 2011 to November 2011
IT Support Engineer-Windows 7 Migration Team at CyberSource/Visa in August 2011 to September 2011
Network Security Escalation Support Engineer at Nokia in January 2008 to January 2009
Contract Technical Program Manager at Cisco Systems in January 2006 to January 2008
Corporate Escalations Operations at Peoplesoft Inc in January 2000 to January 2005
TELECOMMUNICATIONS ANALYST - Western Region at Computer Associates, Inc in January 1989 to January 1999
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Liberty University, Business Administration and Management, September 2026
Techskills of California, Training, September 2026
Evergreen Valley College/San Jose City, September 1989 to September 1991
Professional Certificates
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Interpersonal Relationships
Problem Solving
Network Operations Center (NOC)
Customer Support
Knowledge Management
Desktop Application Support
Customer Experience
Stressful Situations
Service Standards
Attention to Detail
Analytical Skills
Technical Support
Troubleshooting
Software as a Service (SaaS)
Customer Satisfaction
Integration
Mobile Applications
Software Installation
Windows
Linux
SCCM
Microsoft Exchange
OS X
Active Directory
Visio
Computer Hardware
Salesforce.com
Office 365
Microsoft Office
Mac
System Center Configuration Manager (SCCM)
Citrix
saleforce
JIRA
REST
Okta
Jira
Android
jamf
BASH
Management
Customer Service
Teamwork
Critical Thinking
Hardware
WebEx
Networking
Jabber
Windows Remote Desktop
API
Mac & PC platforms
Service Orientation
Task Management
Splunk
Empirix
Cloud Applications
Single Sign-On (SSO)
CRM Databases
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Discover more about Comtech Telecommunications Corp.What is De'wayne P email address?
Email De'wayne P at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated De'wayne P's email found in 2026.
What is De'wayne P phone number?
De'wayne P phone number is 2094059991.
How to contact De'wayne P?
To contact De'wayne P send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call De'wayne P try calling on 2094059991. (updated on September 03, 2024)
What company does Dewayne P work for?
Dewayne P works for Comtech Telecommunications Corp.
What is Dewayne P's role at Comtech Telecommunications Corp.?
Dewayne P is Sr. Network Support Analyst
What industry does Dewayne P work in?
Dewayne P works in the Information Technology & Services industry.
Dewayne P Email Addresses
Dewayne P Phone Numbers
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