Devon Winton
Customer Experience Manager at Navan | Lawrenceville, Georgia, United States
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As the Customer Experience Manager at Navan, Devon Winton plays a pivotal role in shaping the customer journey within a forward-thinking tech company dedicated to revolutionizing business travel. With over 12 years of experience in customer service and a robust background in call center management, Devon leverages his extensive expertise to enhance operational efficiency and elevate customer satisfaction. His proficiency in implementing advanced call center software has been instrumental in streamlining processes, improving response times, and fostering a culture of excellence within the team.
Devon is currently spearheading key projects aimed at optimizing customer interactions and ensuring that every touchpoint reflects Navan's commitment to providing the highest level of support. By utilizing his skills in coaching and performance appraisal, he effectively trains and develops team members, empowering them to deliver exceptional service. His hands-on approach to call monitoring and employee training not only boosts team morale but also builds trust with customers, ensuring that their needs are met with empathy and efficiency.
In an industry where interpersonal communication is paramount, Devon excels in creating an environment where open dialogue and feedback are encouraged. His strategic vision for call center development aligns with Navan's mission to innovate and enhance the business travel experience. As a forward-thinking leader, Devon is dedicated to harnessing technology and human insight to drive continuous improvement, making him an invaluable asset to the Navan team and the broader customer service landscape.
Customer Experience Manager at Navan in August 2022 to Present
Customer Experience Manager at Global Industrial Company in April 2022 to March 2023
Global Export Supervisor at Thermo Fisher Scientific in January 2021 to January 2022
Contact Center Supervisor at Stericycle in June 2019 to January 2021
Call Center Manager at Assurant in May 2008 to April 2019
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University of Missouri-Kansas City, Business Administration and Management
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Contact Center Management
Call Center Operations
Process Improvement
Contact Centers
Healthcare
Data Analysis
Succession Planning
Project Management
Coaching
Performance Appraisal
Employee Training
Customer Service Operations
Call Center Development
Customer Service Representatives
Call Monitoring
Cisco Call Manager
Call center start-up
Call center transition
Interpersonal Communication
Building Trust
Leadership
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Discover more about NavanWhat is Devon Winton email address?
Email Devon Winton at [email protected] and [email protected]. This email is the most updated Devon Winton's email found in 2026.
How to contact Devon Winton?
To contact Devon Winton send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Devon Winton work for?
Devon Winton works for Navan
What is Devon Winton's role at Navan?
Devon Winton is Customer Experience Manager
What is Devon Winton's Phone Number?
Devon Winton's phone (404) ***-*136
What industry does Devon Winton work in?
Devon Winton works in the Leisure, Travel & Tourism industry.
Devon Winton Email Addresses
Devon Winton Phone Numbers
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