Devon Ong
System Engineer (Support Global Office Officer - Global Service Delivery) at Infosys | Federal Territory of Kuala Lumpur, Malaysia
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Devon Ong currently serves as a System Engineer at Infosys, where he plays a pivotal role in supporting the Global Office Officer within the Global Service Delivery team. His primary responsibilities revolve around managing and tracking international work orders, ensuring that each phase of order fulfillment progresses smoothly and efficiently. Devon’s expertise in IT service management and telecom knowledge enables him to coordinate seamlessly with global partners, local service providers, and internal stakeholders to facilitate timely updates and successful provisioning closures. His proficiency in troubleshooting, incident resolution, and technical support ensures that any issues encountered during the process are addressed swiftly, minimizing downtime and maintaining high service quality.
In his role, Devon is deeply involved in overseeing site access and providing testing support, which requires meticulous coordination and communication across diverse teams and regions. His background in cloud computing and CRM allows him to streamline workflows, enhance customer relationships, and ensure compliance with service standards. Devon’s ability to navigate complex international projects, combined with his skills in claims resolution and after-sales support, positions him as a reliable point of contact for resolving technical and operational challenges. His dedication to delivering efficient, precise solutions aligns with Infosys’s commitment to excellence in global IT service delivery, making him a valuable asset in managing large-scale, multi-stakeholder projects that demand industry-specific expertise and a customer-centric approach.
System Engineer (Support Global Office Officer - Global Service Delivery) at Infosys in February 2025 to Present
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INTI, Bachelor of Business Administration - BBA, August 2026
Amazon Web Services, Amazon re/Start Program Graduate, August 2026
University of London, August 2026
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Global Service Delivery
Escalations Management
Team Coordination
Telecom Knowledge
Attention to Detail
IT Service Management
Spreadsheets
Data-driven Decision Making
R (Programming Language)
Data Visualization
Data Cleaning
Business Process Improvement
Service Desk Management
Root Cause Analysis
Multitasking
Team Collaboration
Time Management
Communication
Problem Solving
Admin rights
Printer Support
Password Resets
Claims Resolution
Moderator
Technical Assistance
Customer Service Representatives
Customer Relationship Management (CRM)
Airline Reservations
Airline Ticketing
Airline Sales
Global Customer Service
Hotel Booking
Hotel Management
Refunds
Social Media
Extended Warranty
Mobile Devices
Consumer Electronics
Troubleshooting
After-Sales
Customer Service
Claims Handling
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Health Insurance
Knowledge Management
Java Programming
Object-Oriented Programming (OOP)
Computer Programming
Core Java
Data Science
Front-End Development
IBM Mainframe
COBOL
Google Cloud
Management Consulting
Solution Architecture
Presentation Skills
Leading Meetings
Team Mentoring
Mentoring New Hires
Coaching & Mentoring
Microsoft Intune
Active Directory
ServiceNow
Microsoft Azure
Remote Troubleshooting
Email
Chat
Service Improvement
Leadership
DevOps
Microsoft Excel
Data Analysis
Team Management
Training
Translation
Technical Support
Network
Cybersecurity
Service Desk
ITIL
Software Development
Incident Management
Amazon Web Services (AWS)
iOS Development
Mobile Application Development
Python (Programming Language)
.NET Framework
C#
Swift (Programming Language)
Flutter
Dart
Spring Boot
HTML
SQL
Java
Cascading Style Sheets (CSS)
JavaScript
Cloud Computing
Project Management
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Discover more about InfosysWhat is Devon Ong email address?
Email Devon Ong at [email protected]. This email is the most updated Devon Ong's email found in 2026.
What is Devon Ong phone number?
Devon Ong phone number is 0189880119.
How to contact Devon Ong?
To contact Devon Ong send an email to [email protected]. If you want to call Devon Ong try calling on 0189880119. (updated on March 10, 2025)
What company does Devon Ong work for?
Devon Ong works for Infosys
What is Devon Ong's role at Infosys?
Devon Ong is System Engineer (Support Global Office Officer - Global Service Delivery)
What industry does Devon Ong work in?
Devon Ong works in the Information Technology & Services industry.
Devon Ong Email Addresses
Devon Ong Phone Numbers
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