Detrie Reed

Detrie Reed currently serves as a Lien Release Processor and Servicing Loan Operations Coordinator at Capital One Home Loans, where she plays a vital role in ensuring the efficient and accurate processing of lien releases. In this capacity, Detrie leverages her strong organizational and analytical skills to manage complex account escalations originating from the Customer Advocacy Department. Her primary responsibility involves preparing and submitting lien release requests in-house for title companies, attorney offices, and borrowers, ensuring compliance with industry standards and regulatory requirements. Detrie’s expertise in loan servicing and her meticulous attention to detail enable her to perform these tasks within a strict 48-hour turnaround time, which is critical for maintaining customer satisfaction and operational efficiency.

A key aspect of her role involves proactive communication with borrowers and County Recorder Offices to verify the recording status of mortgage or deed of trust documents. This process requires her to utilize her customer service skills to handle inquiries professionally and her knowledge of title and lien processes to ensure accurate documentation. Detrie’s ability to coordinate seamlessly between various stakeholders—such as title companies, legal entities, and internal departments—helps streamline the lien release process, reduce delays, and mitigate potential risks associated with improper documentation.

Her expertise extends beyond routine processing; she actively contributes to process improvements by identifying bottlenecks and implementing best practices in lien release management. With her comprehensive understanding of loan servicing operations, Detrie Reed is a dedicated professional committed to delivering exceptional service, supporting compliance, and enhancing the overall efficiency of Capital One’s mortgage servicing functions.