Deserae Okada

Deserae Okada currently serves as the Customer Support and Sales Lead at ViewSonic, where she plays a pivotal role in enhancing customer satisfaction and driving sales growth. With a strong foundation in account management and sales management, Deserae oversees a dedicated team of six agents, ensuring they are well-equipped to handle inquiries and provide exceptional service to major VIP corporate accounts across the US and Canada. Her expertise in customer service is complemented by her proficiency in various software tools, including Microsoft Word, PowerPoint, Excel, and Adobe Photoshop, which she utilizes to create impactful training materials and reports.

In her role, Deserae is not only responsible for managing customer service tickets through the company’s CRM but also for analyzing performance metrics. She provides her manager with comprehensive statistical and quality reports, which inform strategic decisions and help identify areas for improvement. Deserae's natural problem-solving abilities shine through as she navigates complex customer issues, turning challenges into opportunities for growth.

Her leadership extends beyond daily operations; she is committed to fostering a collaborative environment by providing ongoing training and coaching to her colleagues. This dedication to professional development ensures that her team remains agile and responsive in a fast-paced industry. Deserae's organizational skills and ability to excel under pressure make her a valuable asset to ViewSonic, where she continues to contribute to the company's mission of delivering innovative visual solutions while enhancing the overall customer experience.