Derrek J
Supervisor Service Operations at Blue Cross of Idaho | Meridian, Idaho, United States
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Derrek J. is an accomplished Supervisor of Service Operations at Blue Cross of Idaho, where he leverages his extensive expertise in customer experience management to drive operational excellence and enhance team performance. With a proven track record as an award-winning leader, Derrek is committed to fostering a culture of continuous improvement and collaboration within his team. His strategic approach to leadership is underscored by a relentless focus on process implementation and enhancement, which has led to a remarkable 5% increase in QA accuracy from Q1 to Q4 through targeted behavior trending and a robust coaching and feedback process.
In his current role, Derrek is instrumental in ensuring that his team meets and exceeds the 12 ASA performance guarantee commitments. He achieves this through tailored training and mentoring programs that empower employees with the knowledge and skills necessary to excel in their roles. His ability to balance time management with project completion has been pivotal in driving key initiatives, particularly during the transition into ASO, where he has ensured that Customer Advocates receive comprehensive training to support their success.
Derrek’s expertise spans various domains, including customer experience, sales, and employee training, making him a versatile leader in the call center environment. His proficiency in data analysis and relationship management enables him to identify opportunities for improvement and implement solutions that enhance customer satisfaction and operational efficiency. As a dedicated team builder, Derrek cultivates a supportive atmosphere that motivates employees to achieve their best, ultimately contributing to the overall success of Blue Cross of Idaho.
Supervisor Service Operations at Blue Cross of Idaho in November 2020 to Present
Customer Service Manager at T-Mobile in September 2012 to September 2020
Team Support Specialist at DirecTV. in September 2009 to September 2012
Regional Account Manager at Trebar Kenworth Sales in June 2004 to January 2010
Manager Retail and Service Department at Nelson's R.V.'s in February 2001 to June 2004
Teacher at High School in January 1998 to January 2000
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University of Northern Colorado, Bachelor of Arts, September 1993 to September 1996
Western Washington University, September 1991 to September 1993
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Team Leadership
Training
Customer Service
Customer Experience
Sales
Marketing
Retail
Sales Process
Call Center
Coaching
Team Building
Employee Training
SharePoint
Call Centers
B2B
Sales Management
Start-ups
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Discover more about Blue Cross of IdahoWhat is Derrek J email address?
Email Derrek J at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Derrek J's email found in 2026.
What is Derrek J phone number?
Derrek J phone number is 2082849051.
How to contact Derrek J?
To contact Derrek J send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Derrek J try calling on 2082849051. (updated on August 26, 2024)
What company does Derrek J work for?
Derrek J works for Blue Cross of Idaho
What is Derrek J's role at Blue Cross of Idaho?
Derrek J is Supervisor Service Operations
What industry does Derrek J work in?
Derrek J works in the Insurance industry.
Derrek J Email Addresses
Derrek J Phone Numbers
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