Derek Ledward

Derek Ledward currently serves as the Inbound Call Centre Manager for the Western Cape Region at Thompsons Holidays, where he leverages his extensive sales and senior management experience to drive operational excellence and enhance customer satisfaction. With a robust background spanning over 14 years across various industries, including healthcare and sales, Derek has honed his skills in call centre management and project management, making him a pivotal figure in the organization's success.

In his current role, Derek is responsible for achieving regional business sales and profit targets while maintaining stringent expenditure and margin control. He adeptly manages the regional team, ensuring alignment with the strategic vision set forth by the General Manager of Reservations, CEO, and the Executive team. By effectively communicating the company's strategy and goals, Derek fosters a motivated and high-performing team environment that is essential for meeting the dynamic demands of the travel industry.

Derek's expertise in healthcare reimbursement and clinical territory management complements his role, allowing him to apply analytical skills to optimize operational processes and enhance service delivery. His proficiency in new business development and marketing management further enables him to identify growth opportunities and implement strategies that resonate with customers. As he continues to navigate the complexities of the inbound call centre landscape, Derek remains committed to driving performance and delivering exceptional experiences that align with Thompsons Holidays' mission of providing unforgettable travel experiences.