Deondra Cheeks

Q: What is Deondra Cheeks email address?

Email Deondra Cheeks at josecheeks@gmail.com and deondra.cheeks@ng.mil. This email is the most updated Deondra Cheeks's email found in 2026.

Q: How to contact Deondra Cheeks?

To contact Deondra Cheeks send an email to josecheeks@gmail.com or deondra.cheeks@ng.mil. (updated on August 27, 2024)

Help Desk Technician at FedTec | Washington, District of Columbia, United States

About Deondra Cheeks

Deondra Cheeks serves as a Service Desk Specialist for the District of Columbia U.S. Army National Guard, where she plays a pivotal role in ensuring the seamless operation of IT services for military personnel and support staff. With a Bachelor of Liberal Arts and five years of hands-on experience as a Tier 2 Help Desk Technician, Deondra is adept at troubleshooting and resolving a wide array of technical issues. Her expertise encompasses diagnosing hardware and software problems, providing exceptional customer service, and maintaining high levels of customer satisfaction through effective communication via phone, email, and chat.

In her current role, Deondra is responsible for managing and documenting customer interactions, ensuring that all inquiries are tracked and resolved efficiently. She excels in escalating complex issues to higher-level support teams when necessary, demonstrating her commitment to delivering comprehensive solutions. Her strong analytical skills and technical acumen allow her to identify patterns in recurring issues, contributing to the development of proactive measures that enhance IT operations.

Deondra’s proficiency in Microsoft Office and her experience in a government setting further bolster her ability to navigate the unique challenges of IT support within the military context. As she seeks to transition into a cybersecurity role, her background in troubleshooting and technical support positions her well for this next step. Deondra is passionate about leveraging her skills to protect sensitive information and contribute to the overall security posture of the organization, making her a valuable asset to any team focused on cybersecurity initiatives.

Deondra Cheeks Work