Dennis Brooks
Senior Manager Service Desk Operations at Bristol Myers Squibb | Apollo Beach, Florida, United States
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Dennis Brooks currently serves as the Senior Manager of Service Desk Operations at Bristol Myers Squibb, where he leverages over two decades of experience in project management, business analytics, and supply chain management to enhance operational efficiency and service delivery. In this pivotal role, Dennis oversees the global service desk operations, ensuring that the organization’s IT support aligns seamlessly with its strategic objectives. His expertise in SAP, particularly in Order to Cash (OTC), Procure to Pay (PTP), and Master Data Management within SAP Supplier Relationship Management (SRM) and ECC, enables him to drive significant process improvements that enhance user experience and operational effectiveness.
One of Dennis's key projects involves the implementation of a streamlined service delivery model that integrates advanced analytics to optimize resource allocation and response times. By focusing on change management and team building, he fosters a collaborative environment that empowers his team to deliver exceptional customer service. His commitment to training and development ensures that team members are well-equipped to handle the complexities of SAP procurement and supply chain processes, ultimately contributing to Bristol Myers Squibb’s mission of delivering innovative medicines to patients.
Dennis's extensive background in eCommerce procurement and supplier relationship management further enhances his ability to navigate the complexities of global operations. His strategic approach to business process improvement not only drives efficiency but also positions the service desk as a critical component of the organization’s overall success. With a keen focus on operational excellence and a passion for continuous improvement, Dennis Brooks exemplifies leadership in the ever-evolving landscape of healthcare and technology.
Senior Manager Service Desk Operations at Bristol Myers Squibb in May 2022 to Present
Senior Manager Service Desk Operations at Bristol Myers Squibb in May 2022 to Present
S2O Operations Sr Analyst – Service Desk Operations Lead Strategic Sourcing & Procurement at Bristol Myers Squibb in June 2020 to June 2022
Senior Procurement Specialist at Coca-Cola Bottlers' Sales and Services in October 2017 to June 2020
Business Partner Operational Excellence / Business Analyst / SAP Operational Support Trainer at Applied Industrial Technologies in December 2011 to April 2017
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University of Alabama
University of Alabama at Birmingham
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Operations Management
Business Analysis
SAP Products
Training
Team Building
Project Management
Change Management
SAP ERP
SAP Implementation
SAP Materials Management (SAP MM)
SAP Procurement
SAP Sales & Distribution
SAP CRM
SAP Supply Chain
Cross-functional Team Leadership
Microsoft Office
Business Relationship Management
Business Process Improvement
Strategy
Team Leadership
Customer Service
Service Delivery
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Discover more about Bristol Myers SquibbWhat is Dennis Brooks email address?
Email Dennis Brooks at [email protected] and [email protected]. This email is the most updated Dennis Brooks's email found in 2026.
How to contact Dennis Brooks?
To contact Dennis Brooks send an email to [email protected] or [email protected]. (updated on September 03, 2024)
What company does Dennis Brooks work for?
Dennis Brooks works for Bristol Myers Squibb
What is Dennis Brooks's role at Bristol Myers Squibb?
Dennis Brooks is Senior Manager Service Desk Operations
What is Dennis Brooks's Phone Number?
Dennis Brooks's phone (305) ***-*338
What industry does Dennis Brooks work in?
Dennis Brooks works in the Pharmaceuticals industry.
Dennis Brooks Email Addresses
Dennis Brooks Phone Numbers
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