Deiserae W
Client Support Operations Specialist at BAI | Greater Chicago Area
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Deiserae W. is a dynamic and motivated Client Services Support Specialist at BAI, bringing over 15 years of extensive experience in Bank Operations and Technology. In her current role, she adeptly triages and manages Level 1 and Level 2 client requests, addressing a wide array of topics including data management, system bugs, research inquiries, and training needs. Her high level of accuracy and attention to detail ensures that client interactions are not only efficient but also foster lasting relationships built on trust and reliability.
One of Deiserae's key strengths lies in her ability to utilize basic data analytics and problem-solving skills to identify, investigate, and validate root cause issues. This analytical approach not only enhances the quality of client support but also contributes to the continuous improvement of internal processes. By acting as an internal liaison between various groups, including data management and technical support, she facilitates effective communication and collaboration, ensuring that client concerns are addressed promptly and thoroughly.
Deiserae's expertise in risk assessment, fraud prevention, and regulatory compliance, particularly with Reg E, positions her as a valuable asset in navigating the complexities of the banking industry. Her skills in workload prioritization and project progress tracking enable her to manage multiple client requests simultaneously while maintaining a high standard of service. With a commitment to excellence and a passion for customer support, Deiserae W. exemplifies the qualities of a dedicated professional who is not only focused on resolving issues but also on enhancing the overall client experience at BAI.
Client Support Operations Specialist at BAI in August 2022 to Present
Operational Risk Resolution Analyst at OppFi in May 2022 to July 2022
Operational Risk Resolution Analyst at OppLoans in April 2021 to February 2022
Client Service Representative at Fiserv in September 2015 to July 2020
Deposit Operations Specialist at Popular Community Bank in November 2013 to March 2015
Personal Banker/ Customer Service Specialist at BMO Harris Bank in March 2013 to November 2013
Application Support Technician at Enova International in May 2012 to March 2013
Personal Banker at Guaranty Bank in June 2011 to February 2012
Client Service Representative at Fifth Third Bank in March 2009 to August 2010
Teller Supervisor at TCF Bank in October 2006 to February 2009
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Colorado Technical University, October 2026
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Issue Resolution
Jira
System Configuration
Reliability
Phone Etiquette
Group Policy
Oral Communication
Issue Identification
Timelines
Priority Management
Documentation
Risk Assessment
Fiserv
Internal Communications
Corporate Communications
Communications Planning
Quantitative Data
Customer Interaction
Operations
Strategic Thinking
Datasets
Electronic Payment Processing
Workload Prioritization
FinTech
Attention to Detail
Marketing
Research Skills
Project Progress Tracking
Knowledge Base
Document Management Systems (DMS)
Financial Analysis
Governance, Risk Management, and Compliance (GRC)
Critical Thinking
Business Process Improvement
Query Writing
Group Processes
Identifying Trends
Office Administration
Organization Skills
Communication
Client Liaison
Operations Management
Sales Operations
Credit Cards
Spreadsheets
Customer Retention
Remote User Support
Financial Risk Management
Remote Troubleshooting
Problem Solving
SQL
Desktop Application Support
Fraud Prevention
Customer Support
Troubleshooting
Analytical Skills
Customer Service
Microsoft Office
Inventory Management
Microsoft Excel
Microsoft Word
Typing
Reg E
ACH
Personal Banking
Retail Banking
Retail Sales
Claim Investigation
Product Support
Technical Support
Quality Control
Analytics
bank operations
Quality Auditing
Bank Management
Product Knowledge
Product Marketing
Banking
Project Management
Leadership
Root Cause Analysis
Root Cause Problem Solving
Application Support
Training
Application Support Services
Root Cause
Microsoft Outlook
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Discover more about BAIWhat is Deiserae W email address?
Email Deiserae W at [email protected] and [email protected]. This email is the most updated Deiserae W's email found in 2026.
How to contact Deiserae W?
To contact Deiserae W send an email to [email protected] or [email protected]. (updated on September 05, 2024)
What company does Deiserae W work for?
Deiserae W works for BAI
What is Deiserae W's role at BAI?
Deiserae W is Client Support Operations Specialist
What is Deiserae W's Phone Number?
Deiserae W's phone (**) *** *** 227
What industry does Deiserae W work in?
Deiserae W works in the Financial Services industry.
Deiserae W Email Addresses
Deiserae W Phone Numbers
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