Dee Schaedler
Workforce Management Analyst at AVANGRID | Portland, Connecticut, United States
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Dee Schaedler is a dedicated Workforce Management Analyst at AVANGRID, where she leverages over five years of experience in IT, data analysis, and technical support to enhance operational efficiency and optimize workforce performance. In her current role, Dee is instrumental in redesigning internal reports to align with the company’s new brand guidelines, ensuring that all communications are not only visually appealing but also consistent and informative. Her expertise in resource management and workforce planning allows her to develop innovative tools that visualize coverage gaps, enabling the identification of potential issues before they escalate.
One of Dee's key projects involves real-time monitoring of phone queues, where she utilizes her critical thinking skills to optimize agent utilization effectively. By balancing call volume between internal teams and external vendors, she ensures that service levels are maintained while minimizing wait times for customers. This proactive approach to call center development not only enhances customer satisfaction but also improves overall operational efficiency.
Dee's proficiency in various software systems, including Windows, Linux, and cloud computing solutions, complements her technical capabilities. She is adept at performing complex data analysis and mail merge operations, which allow her to generate individualized reports for agents, fostering a more personalized approach to workforce management. As a team player, Dee collaborates closely with cross-functional teams to implement best practices and drive continuous improvement initiatives, making her a vital asset to AVANGRID's mission of delivering exceptional service in the energy sector.
Workforce Management Analyst at AVANGRID in May 2023 to Present
Workforce Management Analyst at GalaxE.Solutions in March 2022 to May 2023
Senior Service Desk Agent at GalaxE.Solutions in November 2021 to March 2022
Service Desk Analyst at Raytheon Technologies in October 2019 to October 2021
Service Desk Consultant at Hartford Steam Boiler in March 2019 to October 2019
Inventory Control Clerk/Data Associate at Bob's Stores in January 2018 to March 2019
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DCI Resources LLC, September 2026
University of Connecticut, September 2026
Mark T. Sheehan High, September 2026
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KPI Reporting
Contact Center as a Service (CCaaS)
Business Analysis
Professional Skills
Data Conversion
Timekeeping
Resource Management
Contact Centers
Critical Thinking
Headcount Management
RingCentral
Workforce Planning
Workforce Management
Workforce Analytics
Call Center Development
Phone Etiquette
NICE CXone
Troubleshooting
Remote Desktop
IT Service Management
Service Delivery
Linux
Problem Solving
Communication
Analytical Skills
Microsoft Excel
Computer Repair
Written Communication
Windows
Interpersonal Communication
GNU/Linux
PC building
Virus Removal
Game Development
Web Design
Microsoft Office
Python
JavaScript
Cloud Computing
HTML
C++
Arduino
GameMaker: Studio
Nextcloud
Android Studio
Unreal Engine 4
ServiceNow
Service Desk
Technical Support
Interpersonal Skills
Programming
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Discover more about AVANGRIDWhat is Dee Schaedler email address?
Email Dee Schaedler at [email protected] and [email protected]. This email is the most updated Dee Schaedler's email found in 2026.
What is Dee Schaedler phone number?
Dee Schaedler phone number is 203-815-2578.
How to contact Dee Schaedler?
To contact Dee Schaedler send an email to [email protected] or [email protected]. If you want to call Dee Schaedler try calling on 203-815-2578. (updated on August 27, 2024)
What company does Dee Schaedler work for?
Dee Schaedler works for AVANGRID
What is Dee Schaedler's role at AVANGRID?
Dee Schaedler is Workforce Management Analyst
What industry does Dee Schaedler work in?
Dee Schaedler works in the Utilities industry.
Dee Schaedler Email Addresses
Dee Schaedler Phone Numbers
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