Day Dosch
Sr Business Analyst, End User Services at First Student | Pass Christian, Mississippi, United States
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Day Dosch, currently serving as a Senior Business Analyst in End User Services at First Student, brings over a decade of expertise in strategic IT planning, process optimization, and stakeholder collaboration. In this role, Day plays a pivotal part in aligning technology solutions with the company’s operational goals, ensuring that end-user experiences are both efficient and seamless. By working closely with key business stakeholders, portfolio managers, and subject matter experts, Day facilitates the translation of complex business requirements into actionable IT initiatives that support First Student’s mission of providing safe and reliable transportation services.
A core focus of Day’s work involves leveraging ITIL best practices to enhance service delivery and operational efficiency. This includes managing the Software Development Life Cycle (SDLC) for various end-user applications, streamlining requirements gathering processes, and implementing technology solutions that improve customer experience. Day’s expertise in business process analysis and modeling enables the identification of pain points within operational workflows, leading to targeted improvements that drive productivity and user satisfaction.
Moreover, Day’s role involves fostering cross-team collaboration and building strong relationships across the organization to ensure that IT initiatives are aligned with strategic business objectives. By maintaining a customer-centric approach and advocating for end-user needs, Day ensures that technology solutions not only meet technical standards but also deliver tangible value to the business. With a comprehensive understanding of managed services and operational requirements, Day continues to contribute to First Student’s success by enabling innovative, scalable, and compliant IT solutions that support ongoing growth and operational excellence.
Sr Business Analyst, End User Services at First Student in February 2025 to Present
Sr Customer Experience & IT Service Delivery Manager at Compucom in October 2023 to March 2025
ITSM Team, Customer Experience Division at Compucom in November 2019 to June 2024
Critical Incident Response Team (CIRT) at Compucom in November 2018 to October 2019
Customer Success and Support Lead at Worship Sense in September 2014 to November 2018
Customer Success Manager at INSite Business Solutions in September 2014 to December 2017
Senior Mortgage Consultant at Allen Tate Realtors in January 2011 to February 2014
Mortgage Loan Coordinator at Bank of America in July 2006 to December 2010
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Mount Holyoke College, BA, September 1984 to September 1988
The George Washington University, Publications Specialist Certificate
State of NC, State of SC
All Regs Academy, FICO Certification, September 2026
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Strategic Business Change
Strategic Business Change Driver
Business Requirements and Data Analysis
Business Process Analysis and Modeling
Technical Writing
IT Project & Program Management
Cross-Functional Relationship Building
Data Analysis
Customer-Focused Service
Team Leadership
Tech-Savvy
Continuous Process Improvement
Project Management
Stakeholder Management
Performance Metrics
Timelines
Operational Requirements
Request Management
Written Communication
Software Development Life Cycle (SDLC)
Office 365
Collaboration Tools
Build Strong Relationships
Analytical Skills
Support Services
Workflow Analysis
Requirements Gathering
Workflow Diagrams
Business Requirements
Delivery Management
Presentations
Organization Skills
Critical Thinking
Constructive Feedback
Problem Solving
Health Reporting
Documentation
Communication
Service Delivery
Technology Solutions
Continuous Improvement
Operations Management
Customer Experience
Strategic Communications
Managed Services
Key Performance Indicators
Customer Satisfaction
Cross-team Collaboration
Technical Project Management
Service-Level Agreements (SLA)
Relationship Building
Processes Development
AI
Artificial Intelligence
Data Science
Leadership
Customer Success
Customer Relationship Management (CRM)
Customer Retention
Consultative Sales
Sales
Software Documentation
Software Project Management
Technical Support
Foreclosures
Single Family Homes
Agile Project Management
IT Service Management
ITIL
Incident Management
Business Process Improvement
Software as a Service (SaaS)
Microsoft Office
Microsoft Sharepoint
Microsoft Excel
Microsoft Word
Slack
Client Relations
Training
Customer Service
Management
Software Troubleshooting
Website Administration
Website Creation
Zendesk
Customer Advocacy
Customer Journeys
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Discover more about First StudentWhat is Day Dosch email address?
Email Day Dosch at [email protected] and [email protected]. This email is the most updated Day Dosch's email found in 2026.
What is Day Dosch phone number?
Day Dosch phone number is 803-448-7722.
How to contact Day Dosch?
To contact Day Dosch send an email to [email protected] or [email protected]. If you want to call Day Dosch try calling on 803-448-7722. (updated on May 28, 2025)
What company does Day Dosch work for?
Day Dosch works for First Student
What is Day Dosch's role at First Student?
Day Dosch is Sr Business Analyst, End User Services
What industry does Day Dosch work in?
Day Dosch works in the Information Technology & Services industry.
Day Dosch Email Addresses
Day Dosch Phone Numbers
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