David Nyaega
Customer Experience Lead at Gilani's Distributors Ltd | Nakuru, Kenya
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Customer Experience Lead at Gilani's Distributors Ltd in January 2023 to June 2025
Customer Experience Manager at Marketforce 360 (RejaReja); in January 2022 to December 2022
Internal Sales Growth Lead/Call Center Manager at Ponea Health Kenya in July 2019 to December 2021
Customer Care Team Leader at CCI Kenya in January 2019 to July 2019
Customer Experience Supervisor at Telkom Kenya in March 2017 to December 2018
Call Center Operations Manager at Airtel Kenya in August 2015 to February 2017
Call Center Team Leader at iSON BPO - Leading BPO Service Provider in Africa in June 2013 to July 2015
Call Center Agent at iSON BPO - Leading BPO Service Provider in Africa in September 2011 to May 2013
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University of Nairobi, Bachelor of Arts (B.A.), October 2026
NDURU HIGH SCHOOL, K.C.S.E CERTIFICATE, October 2026
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Collections Strategy
Team Supervision
Performance Coaching
Digital Health CX
Ticketing Systems
Patient Experience
Service Coordination
Agent Training
QA Auditing
Customer Experience Design
Operations Management
Analytical Skills
CRM Implementation
Telesales Strategy
Sales Reporting
Retention Campaigns
Customer Experience Management
Telesales Strategy & Upselling
Omnichannel Support
Multichannel Support (Calls, WhatsApp, Social Media)
QA & CX Audits
CRM Systems (KATI, Zendesk, Salesforce)
BPO & Vendor Management
Customer Experience Strategy
Telesales & Upselling
Route Planning & Dispatch Coordination
CX Reporting & Dashboards
Escalation Handling
ACD System Setup
Customer Segmentation
Service Recovery
Call Logging
Time Management
Employee Engagement
Call Routing
Customer Insight
Project Management
Proactive Monitoring
Leadership Development
Coaching & Mentoring
Cross-Selling
Upselling
Process Scheduler
Order Processing
Order Fulfillment
Order Picking
Computer
Customer Service Management
Scheduling
Sales Operations
Goal Setting
Team Building
Interpersonal Skills
Telemarketing
Quality Assurance
Management
Team Leadership
Customer Service
Team Management
Call Centers
Customer Satisfaction
Vendor Management
Training
Telecommunications
Service Delivery
Troubleshooting
Performance Management
Business Strategy
data analysis
Microsoft Office
Leadership
Teamwork
Call Center Administration
Contact Center Operations
Complaint Management
Coaching
Contact Center Management
Call Center Development
Recruiting
Strategy
Sales
Conflict Management
Contact Center Strategy
Debt Collection
Customer Retention
Contact Center Optimization
People Management
Change Management
Account Management
Product Training
Technical Support
Microsoft Excel
Workforce Management
Customer Journeys
Call center start-up
Back Office Operations
Product Development
Business Process Outsourcing (BPO)
Real-time Monitoring
Negotiation
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What is David Nyaega email address?
Email David Nyaega at [email protected] and [email protected]. This email is the most updated David Nyaega's email found in 2026.
How to contact David Nyaega?
To contact David Nyaega send an email to [email protected] or [email protected]. (updated on December 18, 2025)
What company does David Nyaega work for?
David Nyaega works for Gilani's Distributors Ltd
What is David Nyaega's role at Gilani's Distributors Ltd?
David Nyaega is Customer Experience Lead
What is David Nyaega's Phone Number?
David Nyaega's phone (**) *** *** 295
What industry does David Nyaega work in?
David Nyaega works in the Retail industry.
David Nyaega Email Addresses
David Nyaega Phone Numbers
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