Dave Gmiter
Operations Technical Consultant / Team Lead, Client Support at Renew Data | Travis County, Texas, United States
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Dave Gmiter currently serves as an Operations Technical Consultant and Team Lead for Client Support at Renew Data, where he leverages his extensive expertise in IT management and telecommunications to enhance operational efficiency and customer satisfaction. In his role, Dave has successfully structured a robust support system for internal customers, implementing a call tracking protocol that meticulously monitors the status of issues in real-time. This initiative has significantly reduced hold times and improved response rates for agents, demonstrating his commitment to optimizing client interactions and support processes.
One of Dave's key projects involved leading the upgrade of the Relativity System, where he meticulously planned and executed the transition, ensuring minimal disruption to ongoing operations. His ability to serve as a point of escalation for advanced requests has positioned him as a critical resource within the organization, allowing him to address complex issues swiftly and effectively. Furthermore, Dave is dedicated to knowledge sharing, as evidenced by his creation and management of comprehensive internal and external documentation, including FAQs, end-user guides, and training materials. This not only empowers team members but also enhances the overall user experience.
In addition to his technical acumen, Dave publishes weekly reports on team activity and ticket closure rates, providing valuable insights into performance metrics and areas for improvement. His leadership skills and project planning capabilities have been instrumental in fostering a collaborative team environment, driving continuous improvement, and ensuring that client support remains a top priority. With a strong foundation in troubleshooting, network administration, and wireless technologies, Dave Gmiter is a vital asset to Renew Data, consistently pushing the boundaries of operational excellence.
Operations Technical Consultant / Team Lead, Client Support at Renew Data in December 2010 to Present
Owner, Technical Director at Gmiter Technical Services in December 2009 to December 2010
Sr. Technical Support Manager at Parrot, Inc in February 2007 to December 2009
Infrastructure Supervisor at Xerox Corp in September 2001 to June 2006
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Frostburg State University, October 1994 to October 1996
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Customer Service
Troubleshooting
Network Administration
IT Management
Team Leadership
Project Management
Management
Telecommunications
Program Management
Training
Software Documentation
Product Development
Project Planning
Leadership
Budgets
Sales
Technical Support
Team Building
Wireless
Business Analysis
Networking
Testing
Cross-functional Team Leadership
Product Management
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What is Dave Gmiter email address?
Email Dave Gmiter at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Dave Gmiter's email found in 2026.
How to contact Dave Gmiter?
To contact Dave Gmiter send an email to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] or [email protected]. (updated on August 27, 2024)
What company does Dave Gmiter work for?
Dave Gmiter works for Renew Data
What is Dave Gmiter's role at Renew Data?
Dave Gmiter is Operations Technical Consultant / Team Lead, Client Support
What is Dave Gmiter's Phone Number?
Dave Gmiter's phone (214) ***-*645
What industry does Dave Gmiter work in?
Dave Gmiter works in the Information Technology & Services industry.
Dave Gmiter Email Addresses
Dave Gmiter Phone Numbers
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