Darla Thompson
Sr. Infrastructure Engineer at American Airlines | Dallas-Fort Worth Metroplex
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Darla Thompson currently serves as a Senior Infrastructure Engineer at American Airlines, where she leverages her extensive expertise in project management and infrastructure deployment to drive critical initiatives within the organization. With a strong focus on release management for multiple applications on the Genesys platform and VHT, Darla plays a pivotal role in ensuring seamless integration and operational efficiency across various business units. Her responsibilities encompass not only the planning and execution of Genesys deployments but also the provision of ongoing support during the critical day 2 phase, where her analytical skills and capacity planning acumen come into play.
Darla's proficiency in workforce management and performance management is instrumental in optimizing call center operations, enhancing customer service delivery, and ensuring adherence to service level agreements (SLAs). She excels in vendor management, collaborating with external partners to implement process improvements that bolster operational resilience and disaster recovery strategies. Her strong organizational skills enable her to manage a diverse array of tasks effectively, while her ability to maintain an objective viewpoint allows her to address complex challenges with clarity and precision.
In addition to her technical skills, Darla is adept at recruiting and team management, fostering a collaborative environment that empowers her colleagues to excel. Her commitment to continuous improvement and her strategic approach to project management make her a key asset to American Airlines, driving initiatives that enhance the overall customer experience and operational performance within the contact center landscape.
Sr. Infrastructure Engineer at American Airlines in April 2012 to Present
Call Center Professional at Ntelicor in August 2010 to April 2012
Supply Forecasting Specialist at Accenture in February 2007 to December 2009
Call Volume Specialist - IDO at Accenture in December 2003 to February 2007
Dispatcher at UPS in October 2002 to November 2003
Staff Executive at George S. May International in May 2002 to October 2002
Service Relations Manager at EDS in April 2001 to October 2001
Independent Realtor at Ebby Halliday in March 2000 to April 2001
Team Manager at Stream International, Inc in February 1995 to March 2000
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Angelo State University, BBA, July 1988 to July 1992
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Workforce Management
Call Center
Performance Management
Management Consulting
Customer Service
Sla
Forecasting
Recruiting
Disaster Recovery
Capacity Planning
Vendor Management
Process Improvement
Operations Management
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Discover more about American AirlinesWhat is Darla Thompson email address?
Email Darla Thompson at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Darla Thompson's email found in 2026.
How to contact Darla Thompson?
To contact Darla Thompson send an email to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] or [email protected]. (updated on August 25, 2024)
What company does Darla Thompson work for?
Darla Thompson works for American Airlines
What is Darla Thompson's role at American Airlines?
Darla Thompson is Sr. Infrastructure Engineer
What is Darla Thompson's Phone Number?
Darla Thompson's phone +44 ** **** *299
What industry does Darla Thompson work in?
Darla Thompson works in the Transportation/Trucking/Railroad industry.
Darla Thompson Email Addresses
Darla Thompson Phone Numbers
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