Danielle Pereyra
Director, Customer Operations at iHeartMedia | Dallas-Fort Worth Metroplex
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Danielle Pereyra, as the Director of Customer Operations at iHeartMedia, brings a wealth of expertise in leading large-scale contact center operations that serve a diverse and expansive audience. Her current role involves overseeing the strategic optimization of customer service functions across iHeartRadio and Premiere Networks, ensuring seamless engagement for over 150 million registered users, as well as non-registered listeners, artists, podcasters, streamers, and broadcast stations. Danielle’s leadership is rooted in operational excellence, leveraging her strong skills in benchmarking, customer satisfaction, and continuous improvement to drive measurable results.
In her position, Danielle spearheads key projects focused on enhancing customer experience through innovative process improvements and change management initiatives. She actively implements best practices in CRM and managed services to streamline workflows, reduce response times, and elevate overall CSAT scores. Her expertise in talent management ensures her team remains motivated, skilled, and aligned with the company’s customer-centric mission. Danielle’s ability to drive change and manage complex account relationships positions her as a vital contributor to iHeartMedia’s reputation for first-class service delivery.
Her results-oriented approach emphasizes data-driven decision-making and operational metrics, allowing her to identify opportunities for efficiency and growth continually. With her deep industry knowledge and skills in customer relationship management, Danielle is committed to fostering a culture of continuous improvement, ensuring that iHeartMedia remains at the forefront of the media and entertainment landscape while delivering exceptional value to its users and partners.
Director, Customer Operations at iHeartMedia in January 2022 to Present
Director, Customer Support at ExamSoft in September 2021 to December 2021
Associate Director, Customer Support at ExamSoft in January 2021 to September 2021
Senior Manager, Customer Support at ExamSoft in November 2020 to January 2021
Senior Manager, Customer Care Operations at Match in November 2019 to November 2020
Client Support Manager at Richemont in July 2016 to November 2019
Customer Experience Manager at Core-Mark International in July 2014 to June 2016
Executive Team Lead at Target in November 2012 to November 2013
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University of California, Davis, Bachelor of Arts (BA), September 2026
Università degli Studi di Firenze, September 2026
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Key Performance Indicators
Benchmarking
Management
Customer Service
Leadership
Marketing
Customer Engagement
Customer Satisfaction
Back Office Operations
Business Process Improvement
Change Management
Operations Management
Project Management
Account Management
Contact Centers
Technical Support
Continuous Improvement
Strategic Planning
Strategy
Luxury Goods
Business Strategy
Performance Management
Operational Excellence
Quality Assurance
Team Leadership
Public Speaking
Training
Team Building
Talent Management
Team Management
Problem Solving
Creative Problem Solving
Time Management
Delegation
Strongly self-motivated
Performance Metrics
Interpersonal Leadership
Business Operations
Drive Change
CSAT
Customer-focused Service
Customer Experience
Customer Relationship Management (CRM)
Sales
Process Improvement
Vendor Management
Service Delivery
Managed Services
Software as a Service (SaaS)
Contact Center Optimization
Contract Negotiation
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Discover more about iHeartMediaWhat is Danielle Pereyra email address?
Email Danielle Pereyra at [email protected] and [email protected]. This email is the most updated Danielle Pereyra's email found in 2026.
How to contact Danielle Pereyra?
To contact Danielle Pereyra send an email to [email protected] or [email protected]. (updated on May 17, 2025)
What company does Danielle Pereyra work for?
Danielle Pereyra works for iHeartMedia
What is Danielle Pereyra's role at iHeartMedia?
Danielle Pereyra is Director, Customer Operations
What is Danielle Pereyra's Phone Number?
Danielle Pereyra's phone +44 ** **** *101
What industry does Danielle Pereyra work in?
Danielle Pereyra works in the Broadcast Media industry.
Danielle Pereyra Email Addresses
Danielle Pereyra Phone Numbers
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