Daniel Hauck
Workforce Manager at LexisNexis | Middletown, Ohio, United States
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Daniel Hauck is a seasoned Workforce Manager at LexisNexis, bringing over two decades of experience in people management and call center operations to the forefront of his role. With more than five years specifically dedicated to Workforce Management, Daniel has honed his expertise in forecasting, scheduling, and capacity planning, effectively managing both domestic and offshore teams. His strategic approach to workforce optimization has been instrumental in enhancing operational efficiency and improving customer experience across the organization.
One of Daniel's key achievements at LexisNexis has been the successful implementation of the Verint Impact 360 workforce management tools within the Customer Support division. This project involved meticulous planning and execution, where he was responsible for setting up essential work patterns and integrating staff information to facilitate accurate scheduling and forecasting. Post-implementation, Daniel has taken charge of the ongoing administration of these tools, ensuring that the scheduling processes are aligned with the dynamic needs of both US and offshore staffing.
Daniel's skill set encompasses a wide range of competencies, including business analysis, requirements analysis, and software project management, which he leverages to drive continuous improvement initiatives. His proficiency in the Software Development Life Cycle (SDLC) and change management further enhances his ability to lead complex projects that require cross-functional collaboration. As a dedicated professional, Daniel is committed to fostering a culture of excellence and innovation within the workforce management domain, ultimately contributing to the enhanced performance of LexisNexis Customer Support.
Workforce Manager at LexisNexis in March 2013 to Present
Manager / Team Performance Leader at LexisNexis in October 1998 to March 2013
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University of Cincinnati College of Law, September 1991 to September 1994
Miami University, Bachelor of Arts (B.A.), September 1987 to September 1991
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Business Analysis
Requirements Analysis
Software Project Management
Program Management
SDLC
Change Management
Workforce Management
Customer Experience
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Discover more about LexisNexisWhat is Daniel Hauck email address?
Email Daniel Hauck at [email protected]. This email is the most updated Daniel Hauck's email found in 2026.
How to contact Daniel Hauck?
To contact Daniel Hauck send an email to [email protected]. (updated on August 31, 2024)
What company does Daniel Hauck work for?
Daniel Hauck works for LexisNexis
What is Daniel Hauck's role at LexisNexis?
Daniel Hauck is Workforce Manager
What is Daniel Hauck's Phone Number?
Daniel Hauck's phone (216) ***-*790
What industry does Daniel Hauck work in?
Daniel Hauck works in the Information Technology & Services industry.
Daniel Hauck Email Addresses
Daniel Hauck Phone Numbers
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