Daniel Hanka

Q: What is Daniel Hanka email address?

Email Daniel Hanka at daniel.hanka@dhl.com. This email is the most updated Daniel Hanka's email found in 2026.

Q: How to contact Daniel Hanka?

To contact Daniel Hanka send an email to daniel.hanka@dhl.com. (updated on January 22, 2025)

Manager of Service Support (ServiceNow) at DHL IT Services | Prague, Czechia

About Daniel Hanka

Daniel Hanka currently serves as the Manager of Service Support at DHL IT Services, where he plays a pivotal role in ensuring the seamless operation and continuous improvement of DHL’s ServiceNow platform. In his capacity, Daniel oversees the support and administration of multiple highly customized ServiceNow instances, including critical applications like Customer Service Management (CSM). His leadership is instrumental in maintaining high service availability, optimizing workflows, and driving innovation within DHL’s IT Service Management (ITSM) ecosystem.

A key aspect of Daniel’s role involves leading the Level 2 (L2) ServiceNow Support Team, where he leverages his extensive expertise in system administration, JavaScript, and ITIL best practices to troubleshoot complex incidents, implement enhancements, and ensure compliance with industry standards. As the Service Owner of the ServiceNow CSM application, Daniel is responsible for aligning the platform’s capabilities with DHL’s customer service objectives, fostering a customer-centric approach, and facilitating continuous process improvements.

With a strong background in project management and consulting, Daniel effectively manages cross-functional initiatives that enhance the platform’s functionality and user experience. His skills in mentoring and team leadership help cultivate a high-performing support environment, ensuring that his team remains agile and responsive to evolving business needs. By combining technical proficiency with strategic oversight, Daniel Hanka contributes significantly to DHL’s digital transformation journey, utilizing his expertise in IT Service Management (ITSM), JavaScript, and ServiceNow to deliver innovative solutions that drive operational excellence.

Daniel Hanka Work