Dan Chiverton

Dan Chiverton has been a dedicated and influential Support Manager at The Stars Group for several years, leveraging his extensive industry experience to drive excellence in customer service operations. Currently, Dan oversees a dynamic team of 14 Customer Service Representatives and Poker Specialists, where he plays a pivotal role in ensuring the delivery of high-quality support that aligns with the company's strategic goals. His expertise in team management and leadership is evident through his consistent execution of performance reviews, development of personalized growth plans, and fostering a culture of continuous improvement.

Dan’s involvement extends beyond daily operations; he actively contributes to the development and refinement of policies and procedures that enhance customer engagement and operational efficiency. His hands-on approach to Quality Assurance reviews ensures that support standards are maintained at the highest level, while his one-on-one coaching sessions help team members develop their skills and resolve complex customer issues effectively. Additionally, Dan has been instrumental in streamlining recruitment and onboarding processes, ensuring the team is well-equipped with the knowledge and tools necessary to succeed in a fast-paced, regulated industry.

With a strong foundation in customer service, leadership, and problem-solving, Dan leverages his proficiency in Microsoft Office and management tools to optimize team workflows and reporting. His strategic approach to team management and his commitment to professional development have significantly contributed to The Stars Group’s reputation for exceptional customer support, supporting the company's growth from a small startup to a global leader in online gaming and betting.